[Infographic] Voice Analytics: Understanding An Emerging Market
Voice analytics is an emerging category that helps enterprises leverage conversations as a tool. Voice analytics uses computer listening capabilities to identify speakers and process what is being said.
Voice analytics is the step beyond speech analytics, which is limited to speech-to-text transcriptions. There are many benefits associated with voice analytics including improved customer journeys, improved sales processes, and better security and training methods.
The following infographic covers the voice analytics market and the uses and benefits of the technology. For more information, see the resource below: