MHC Appoints Chris Hartigan to Drive Growth

By Jim Lundy

MHC Appoints Chris Hartigan to Drive Growth

The market for enterprise document processing is rapidly shifting away from legacy systems toward integrated cloud platforms. MHC Automation, a veteran in the document and payment space, has signaled its intent to lead this transition by refreshing its executive leadership for a more aggressive growth phase. This blog overviews the MHC leadership announcement and offers our analysis.

Why did MHC announce Chris Hartigan as CEO

MHC named Chris Hartigan as Chief Executive Officer on February 17, 2026, to oversee the global scaling of its intelligent document and payment automation SaaS solutions. Hartigan joins from Quadient, where he led global software operations, bringing specific expertise in transitioning legacy communication tools into modern automation platforms. This change also recognizes the tenure of outgoing CEO Gina Armada, who built the foundation for MHC’s current multi-tenant SaaS architecture. The transition is part of a broader talent influx at MHC, which includes the recent hiring of Rodney Frye, formerly of Intelledox, to help accelerate the company’s trajectory in the Content Automation market.

Analysis

The move to appoint Hartigan, supported by growth-focused hires like Rodney Frye, demonstrates that MHC is moving beyond the traditional boundaries of Customer Communications Management (CCM). While CCM was historically a back-office, batch-oriented function, Content Automation (or Workflow and Content Automation) represents the consolidation of document generation, digital transaction management, and workflow into a single journey. 

By bringing in a leadership team that has successfully scaled and exited high-growth platforms like Intelledox, MHC is positioning itself to challenge the larger, slower incumbents in the market.

This executive shift suggests that MHC is no longer content with being a reliable provider for regulated industries; it is now vying to be a primary catalyst for digital business transformation. The integration of Frye’s experience in scaling automation platforms with Hartigan’s background in global software suggests a focus on rapid international expansion and deeper penetration into the mid-to-large enterprise segment. For the market, this means MHC is effectively “skating to where the puck is going” by prioritizing the total content lifecycle over simple document output.

What should enterprises do about this news

Enterprises should evaluate MHC’s next-generation NorthStar platform as a viable alternative to legacy CCM stacks that lack native workflow and payment integration. As the new leadership team accelerates the product roadmap, current customers should look for opportunities to migrate from on-premises instances to the more agile multi-tenant SaaS environment. It is critical to assess how these leadership changes will impact long-term support for legacy products versus the push for new automated offerings.

Bottom Line

The leadership change at MHC marks a definitive step toward the future of Content Automation. Gina Armada has successfully handed over a stable, modernized firm that Chris Hartigan and his team are now positioned to scale globally. Enterprises should monitor MHC closely as they transition from a steady document provider to a high-velocity automation leader.