The Aragon Research Globe for the Intelligent Contact Center for SMB, 2026

Research Note

Already a Client?
Log in to view this research note.

Become a Client
Sign up to become a client.

Summary

Aragon Research releases its second Aragon Research Globe™ for intelligent contact centers (ICCs) in Small and Medium Businesses (SMB). The ICC market has shifted, and AI Agents are ready to go to work. For SMB buyers, modernization and automation via AI Agents are key priorities.

 

 

 

Research Note Details

Topic: Intelligent contact center, Small and Medium Businesses (SMB)
Issue: Who are the intelligent contact center providers for SMB and how will they evolve?
Research Note Number: 2026-07
Length: 32 pages
File Size:  1.5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research

Authors:

Jim Lundy

 

Jim Lundy, CEO, Founder, & Lead Analyst

 

Access Free Research In Our Guest Network

Free Research 1

The Aragon Research Globe™ for Digital Work Hubs, 2021

Free Research 2

The Aragon Research Technology Arc™ for Artificial Intelligence, 2020

Free Research 3

Are You Ready to Manage Digital Labor?