The Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Research Note

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Summary

Aragon Research releases its third Aragon Research Globe™ for Unified Communications and Collaboration. It examines 14 major providers in a market that focuses on all forms of collaboration and communication. As UCC platforms become more integrated and intelligent, the market will shift to focus more on people and the work at hand and less on the mechanics of doing calls and meetings.

The demand for communication and collaboration offerings continues to grow, in part due to cloud flexibility, mobility, and better customer journeys. Video meetings are becoming more seamless and conversational AI is poised to accelerate the shift towards multi-modal interactions.

Identified Vendors:

Avaya
Cisco
Dialpad
Fuze
Google
LogMeIn
Microsoft
Mitel
NEC
Nextiva
RingCentral
Unify
Vonage
8x8

Research Note Details

Topic: UCC
Issues: Who are Unified Communications and Collaboration providers and how will they evolve?
Research Note Number: 2019-15
Length: 28 pages
File Size: 2 MB 
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Authors:

Jim Lundy, CEO of Aragon Research

Samra Anees, Associate Analyst