[Infographic] The Evolution of Contact Center

As businesses have evolved into digital enterprises, demand has risen for more advanced and integrated communications capabilities.

Newer technologies—especially those driven by AI—are being introduced to the contact center market, and along with the increasing support of omnichannel communications, the contact center landscape has shifted away from traditional silos of communication to meet the more demanding requirements of digital-ready customers.

The intelligent contact center (ICC) enables faster resolution, personalized customer journeys, and lower costs.

For an overview of the evolution of the contact center market, read the below infographic, then head to these additional resources for more information:

• Intelligent Contact Center, Powered by Modern AI, for an in-depth look at the modern contact center and key use cases that will drive its adoption
• Hot Vendors™ in Intelligent Contact Center, 2018, for three providers that enable enterprises to streamline their contact center processes

Download this infographic as a PDF.