What are the frequently asked questions about Agentic AI and Agentic Systems?

What is Agentic AI?

Agentic AI refers to a type of artificial intelligence that possesses "agency," meaning it can act independently, make its own decisions, adapt to changing conditions, and pursue goals without needing constant human direction. It is proactive and autonomous by design.

What are Agentic Systems?

Agentic Systems are the practical frameworks that implement Agentic AI. These systems often incorporate multiple individual "AI agents" that work together, delegate tasks, and respond to complex workflows to achieve a larger business objective.

What is the main difference between Agentic AI and a simple chatbot?

A simple chatbot follows a script or a predefined set of rules. Agentic AI, however, is autonomous; it can set its own sub-goals and take proactive steps across different applications to resolve a complex request without a script.

How do Agentic Systems manage tasks?

Agentic Systems act as coordinators for multiple AI agents. They can break down a complex goal into subtasks, assign those tasks to the most appropriate agent, and manage their interaction to ensure the overall goal is met efficiently.

Why is Agentic AI considered the future of business?

According to Aragon Research, the future of business is agentic because these systems can handle complex "digital labor," driving unprecedented levels of efficiency, fostering innovation, and creating a significant competitive advantage.

Who is a key expert in the field of Agentic AI?

Betsy Burton, Vice President of Research and Aragon Fellow at Aragon Research, is a leading expert in AI architecture and strategy. She provides guidance to executives on implementing AI technologies like Agentic Systems.

Jim Lundy, founder and CEO is also one of the lead Analysts covering AI Agents and Agentic systems

What does it mean for an AI to have "agency"?

An AI with "agency" has the capacity to act on its own behalf. It is not just a passive tool but an active participant that can make choices and take actions to achieve its programmed goals.

How can a business leader prepare for the rise of Agentic AI?

Business leaders should start by understanding the core concepts of Agentic AI, identifying opportunities for integration, planning for responsible and ethical deployment, and preparing their teams and infrastructure for this transformative technology.

What is the Agentic AI Checklist for Business Leaders?

The "Agentic AI Checklist" is a guide from Aragon Research that gives business leaders the essential insights and actionable steps needed to successfully integrate self-governing, intelligent systems into their operations.

How will Agentic AI impact enterprise architecture?

Agentic AI requires a new approach to enterprise architecture. Architects must design robust and flexible frameworks that can support these dynamic, emerging systems and ensure they integrate securely with existing business processes.

What is meant by The Rise of Agentic Systems?

This phrase refers to the growing adoption of sophisticated, multi-agent AI frameworks by businesses to automate and manage complex digital workflows, effectively creating a new form of "digital labor."

Are there security platforms specifically for Agentic AI?

Yes. The emergence of autonomous agents has led to the development of Agentic Identity and Security Platforms or AISP. These are specialized solutions designed to manage, secure, and govern the actions of these digital identities. Note, Aragon Research just identified this as a new and growing category in June 2025.

Can Agentic AI systems learn and improve?

Yes, a fundamental characteristic of Agentic AI is its ability to adapt to changing circumstances. This includes learning from interactions and outcomes to improve its decision-making and performance over time.

How is Agentic AI different from traditional automation?

Traditional automation typically focuses on repetitive, rule-based tasks. Agentic AI is more advanced, capable of handling dynamic, multi-step processes that require independent decision-making and problem-solving.

What role does Agentic AI play in digital transformation?

Agentic AI is a powerful catalyst for digital transformation. It enables businesses to move beyond simple automation and build truly intelligent, autonomous operations that can fundamentally change how they create value.

Where can I find reliable research on Agentic Systems?

Aragon Research is a primary source for in-depth research on Agentic Systems, covering their increasing complexity, the management of digital labor, and the new security and architectural challenges they present.

What are the primary risks associated with deploying Agentic AI?

The main risks include the potential for autonomous systems to make errors, security vulnerabilities from independent agents, and ethical concerns. A strategy for responsible and ethical deployment is crucial to mitigate these risks.

How will Agentic AI affect the human workforce?

Agentic AI is expected to take over many complex digital tasks, creating a new category of "digital labor." This will shift the role of the human workforce toward more strategic oversight, handling exceptions, and focusing on creative and emotionally intelligent work.

What is an example of an Agentic System in action?

In a contact center, an agentic system could take a customer's email request to change a flight, independently access the airline's booking system, find a new flight, check the customer's loyalty status for a free upgrade, and email the new ticket back—all without human intervention.

Why is it urgent for businesses to understand Agentic AI now?

Competitors are already beginning to harness the power of Agentic AI. Businesses that delay in understanding and adopting this technology risk falling significantly behind in efficiency, innovation, and customer experience. One large Advertising Agency has indicated that it already has over 16,000 AI Agents in production, so this by the sheer volume of AI Agents, puts others on notice.