Computer vision is commonly associated with self-driving cars and security systems, but its use cases are expanding rapidly to encompass fields as diverse as agriculture, medicine, and insurance. Leading computer vision technology providers are transforming the way businesses interact with their customers. In this Research Note, we review trends that are defining the computer vision market in 2022 and evaluate 3 providers that are making a difference in this market.
In an era of digital transformation, yesterday's communication methods – such as traditional voice response systems – can't keep up with the needs of the digital enterprise or the rising customer demand for personalized, consistent journeys. Contact centers are evolving into AI-enhanced intelligent contact centers (ICCs) to enable faster interactions, deeper insights, and seamless experiences for both customers and customer service teams.
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