Summary

Conversational artificial intelligence (AI) providers offer tools to create and deploy intelligent virtual assistants/chatbots within the enterprise. Aragon has identified four vendors in conversational AI that are making an impact in the market. 

Vendors identified:

Inbenta

Replicant

Uniphore

Yellow.ai

Introduction

Today, conversational AI technologies are expanding beyond the contact center, bringing intelligence to meetings and other communication and collaboration tools. This trend will continue to grow as the global workforce transitions from an almost exclusively remote model to a much more complex hybrid model.

In this Research Note, we review some trends in conversational AI in 2022 and highlight four providers that are making a difference in this market.