September 7, 2018
Author: Adam Pease
September 4, 2018
Conversational AI and Explainability
by Adrian Bowles, PhD In his seminal paper* on ELIZA (an early conversational system that mimicked the behavior of a Rogerian therapist), Joseph Weizenbaum noted that "…to explain is to explain away." His point was th
August 31, 2018
Can We Trust Artificial Intelligence?
by Adrian Bowles, PhD Arthur Clarke’s third law—Any sufficiently advanced technology is indistinguishable from magic (1973)—captures the essence of our current AI-trust dilemma. We are quite capable of constructin
August 29, 2018
Democratizing AI: It’s Time to Get on Board
by Adrian Bowles, PhD The hype surrounding AI is everywhere, and it is still easier to put AI on the label than it is to put AI in a product or service, so buyers are right to be cautious. The truth, however, is that
August 21, 2018
Three Trends Driving the Rise of Digital Work Hubs
by Nicole Speciale The digital work hub is an emerging category of enterprise-grade software that coordinates and manages the curation, creation, and communication of business content from the individual to the ecosyste
August 17, 2018
Intelligent Contact Center Powers Five9 Record Earnings
by Nicole Speciale On August 6th, Five9 announced record earnings for Q2, which showed a growth of 28% since Q2 of 2017. The press release reported that revenue for the second quarter of 2018 increased to a record $61.1
August 9, 2018
Five Huge Trends in Workflow and Content Automation
by Nicole Speciale Workflow and Content Automation (WCA) is a new category of content that emphasizes document process automation. Machine creation and routing of documents is starting to replace the human creation of d
August 6, 2018
[Vlog] 16 Google AI Announcements from Cloud Next ’18
Produced by Adrian Bowles Whether you couldn't make it to Google Cloud Next '18 or just want a thorough recap, Adrian Bowles—VP of Research and Lead Analyst—produced a vlog that provides all the highlights. Adrian o
July 31, 2018
Slack Knocks Off Atlassian, Buys IP for HipChat and Stride
by Nicole Speciale and Jim Lundy On July 26th, Slack and Atlassian made a loosely-worded announcement that didn't quite communicate the full impact of what occurred during their deal. This blog provides some observation
July 27, 2018
DBPs for the Age of Digital Transformation
by Nicole Speciale Enterprise progress in the digital age is contingent upon several key factors that are taken into account for digital business platforms (DBPs). These factors include coordinating goals and work effi
July 13, 2018
How Does Video Supercharge the Enterprise?
by Nicole Speciale The visual workplace has become the new norm. Between advancements in video applications and technologies and the growing presence of video for personal use, video’s power in the enterprise has take
July 3, 2018
What Is Talent Management and Why Do I Need It?
by Nicole Speciale Talent management consists of the technologies and solutions that support human resources in addressing the changing needs of the digital workplace. This includes managing a globally digital workforce[Vlog] The IBM Debater: All Your Questions Answered
Produced by Adrian Bowles After attending a demonstration of the IBM Project Debater, Adrian Bowles, VP of Research and Lead Analyst, took some time to create a video overviewing his experience. This vlog breaks down ke
June 29, 2018
Digital Marketing 101: Optimizing Content and Building a Following
by Nicole Speciale Digital marketing involves promoting an enterprise's products or services through digital platforms and media. As consumers have shifted their means of obtaining information and interacting with other
June 27, 2018
Degreed Buys Pathgather, Heats Up Battle for Modern Learning
by Jim Lundy and Nicole Speciale On June 20th, 2018, Degreed announced that it is buying Pathgather, an emerging provider of modern learning. This merger bolsters Degreed overall and is probably a good exit for Pathgath
June 20, 2018
Why Did Microsoft Buy Flipgrid? Vying for the EdTech Market
by Nicole Speciale On June 18th, 2018, Microsoft announced its acquisition of Flipgrid, which will be integrated into Office 365 for Education. Flipgrid, an educational video and discussion application for use with iOS
June 14, 2018
IBM Launches Intelligent Video Surveillance Solution
by Nicole Speciale View a PDF of this First Cut. Summary: Pelco by Schneider Electric is joining forces with IBM to provide in-depth Analytics for security applications. Event: On April 11, 2018, Pelco announced tHow Does DTM Drive Digital Transformation?
by Nicole Speciale We write a lot about Digital Transaction Management (DTM) at Aragon Research and not because it is merely a buzzword or a hyped-up term. DTM is actually one of the fastest growing ways in which enterp
June 12, 2018
Nextiva Launches AI-Powered NextOS
by Nicole Speciale View a PDF of this First Cut. Summary: NextOS, a new platform from Nextiva, is powering Nextiva Service CRM, Nextiva Chat, and Nextiva Surveys. NextIQ is the new AI feature that integrates Machine
June 11, 2018