Benefits of Optimizing Manual Operations
You don’t hear much about organizations tackling the glut of manual processes that they have. While one can be attracted by the digital efforts that are in the headlines today, there is also great opportunity in optimizing manual processes. The funds saved by modeling in this area could drive funding for your digital efforts.
While it would be great to automate as many manual processes as possible, there is also still low hanging fruit in the manual process arena. Even a fresh update of the operations manuals would do well to add benefit, but that’s another topic. There are three major ways to squeeze benefits out of crafted processes:
- Gain consensus on the manual process
- Optimize that process in its manual state
- Automate key portions of the manual process
1. Build Consensus:
Quite often processes gather dust and get old. Sometimes the same process get re-invented and implemented by individual departments, divisions, and even geographies. Sometimes the reason for the process evaporates and the process keeps humming along producing unneeded results. The law of entropy applies to processes as well as machines, people, and organizations. By spending time understanding and sharing the processes visibly, the time investment pays off in the complete deletion of tasks or the whole process. Putting the light on dark corners of an organization’s process really is eye opening and may allow for some consolidation and changes that add more value and reduce costs. $$$$
2. Optimize the Crafted Process:
Need processes can always benefit from optimization over time. By visually presenting the existing processes, new options for tuning the process will surface during the discussions if the right tone is set and the proper rewards are stated. Sometimes job, department, and skill boundaries can be changed to optimize the results and costs. $$$
3. Automate Wisely:
Some processes are screaming for automation and this is where some of the new digital options will appear to be helpful. Maybe some of the tasks in the crafted processes could be replaced. Maybe the whole process could use some advanced automation. Perhaps there might be tasks available from the market to include in your processes. A real mistake would be to try to automate 100% of the processes without some judgement. The law of diminishing returns could play here, if one is not careful. $$$$$
Real World Results:
Here are some interesting results that are pleasing to the eye:
-A major food manufacturer broke functional silos
-An electronic organization increased speed 34 fold to access and execute localized processes
-A large oil company was able to optimize processes visually
-A large financial organization reduced its cost of interaction by more than five fold
-A large bank stated that restructure would take half the time
Not only are there hard benefits and speed increases, modeling provides a step change in ways of working while looking to find innovative ways of staying ahead with digital. This is an essential building block for many organizations going to the new digital world. Understanding current operations, changing operations for funding sources, and mapping the future are in the wheel house of modeling.
My Current Favorite Vendors to Model and Understand (**):
IBM BlueWorks, I:vis, Q9 Elements. Interfacing Tech, Major Oak, QPR, Signavio, Software AG, Tibco & Trisotech
My Current Favorite Vendors to Automate After Understanding: (physical modeling **)
AgilePoint, Appian, Bonitasoft, DST, EMC, IBM, ManyWho, Metasonic, Newgen, Nintex, OpenText, PNMsoft Pegasystems, SAG, Tibco, W4, Work Relay & XMPro
** There are many more players that are in the market that could be a favorite one day.
This blog post originally appeared on jimsinur.blogspot.com.