October 11, 2018

Decision Management Is Forgotten in the Present Day of Data Science

by Jim SinurData science is in all the headlines today because of the growing amount of big data that needs attention, but the reality is that there is not enough time and energy to sort through all of it in order to l

Saba Offers Alternative to Degreed with Lumesse Acquisition

by Jim LundyThis blog is about what we are calling the content wars.Saba, empowered by its holding company, PE firm Vector Capital, is doing what is referred to as market rollups. It bought Halogen to beef up its t

Introducing BIZTEX Plus and Visual Forecasts

 (Aragon Live Podcast) – In this Q&A episode, CEO Jim Lundy discusses Aragon's new research methodology and new service offering. Take a listen to hear about why our market forecasts are forecasts you can tr

October 9, 2018

Intelligent Content Analytics for the Modern Enterprise

by Nicole Speciale What Is Intelligent Content Analytics (ICA) and What Is Its Impact? ICA is a business category that goes beyond the traditional store-and-secure approach to content management to enable actionable insi

Seven Questions with Nintex’s Kristin Treat

Aragon Research is gearing up for its second annual Women in Technology (WIT) Awards. We decided a great way to highlight the extensive contributions of last year's winners was to personally interview them and share their

October 3, 2018

Software AG Acquires Built.io for Hybrid and Cloud Integration

By Jim SinurOn September 28th, Software AG announced the acquisition of Built.io, a San Francisco based iPaaS company to extend Software AG’s webMethods Integration Platform. While the primary motivation was to supp

September 28, 2018

Quip Slides Puts Salesforce on Collision Course with Google and Microsoft

by Jim LundyIt used to be that when you called Microsoft for support and you didn't use Outlook, they examined your domain and determined that you use Google. Email is one thing, but when a firm starts to take on the m

Working with an Analyst Firm: Your Top Five Questions

by Nicole SpecialeWorking with an analyst firm offers many strategic advantages that enterprises would be wise to leverage. The truth, however, is that many are not yet working with an analyst firm and many still may n

September 26, 2018

Google Enhances Dialogflow for More Intelligent Contact Centers

by Nicole SpecialeView a PDF of this First Cut. Summary: Google is adding AI-powered virtual agents, analytics, natural language understanding (NLU), and more to its Dialogflow offering. Google also introduced its

Salesforce Einstein Voice Will Be Powered by Apple

by Jim LundySalesforce announced Einstein Voice ahead of Dreamforce, but yesterday, the big unveil showed that Apple Siri is powering Einstein Voice, which is currently under development. Yesterday, Apple and Salesforc

Don’t Miss Out on Aragon’s Biggest Event of the Year

by Katie WoodfordWith just over two months to go until our annual December event, we have to ask, did you RSVP yet?As a relative newcomer to Aragon, this will be my first Hot Vendor, Innovation, and Women in Tech

September 24, 2018

The Current State of Communications and Collaboration: A Conversation with Jose Pastor of RingCentral

by Jim LundyThe customer is king in the modern era. Users are making it clear how they want to communicate and collaborate, and providers are responding with more integrated offerings that enable seamless experiences.

How Technology Is Fueling People-Centric Communication and Collaboration

 (Aragon Live Podcast) – In this episode, Jose Pastor, VP of Product Management at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key trends in the communications and collaboration

September 18, 2018

Enterprise Content Management (ECM): Then vs. Now

by Nicole SpecialeOver the past four years, enterprise content management (ECM) has grown dramatically. This is largely due to the development of newer technologies and increased accessibility to enterprise content in

The Race to Automate Communications and Collaboration

 (Aragon Live Podcast) – In this episode, Yaniv Masjedi, CMO at Nextiva, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss innovation in business communications. Take a listen to learn more about t

September 14, 2018

Winning Sales: Understanding SPIN in Discovery Calls

by Jim LundyAs an analyst firm, we always get asked how certain products compare against others on the market. Along with this, we also know a great deal about leading sales practices. When it comes to sales and winnin

September 13, 2018

Digital Delivers at TIBCO NOW 2018

by Jim SinurWhile some debate the meaning of digital transformation and others predict the “digital fail,” there are others delivering better digital solutions using a variety of approaches. Summarized here are thr

September 12, 2018

Genesys G-Summit 2018: Innovation at the Front

by Nicole SpecialeLast week, I attended the Genesys G-Summit in San Francisco. This year, the event combined presentations, performances, and panels to showcase Genesys’ approach and updates to its contact center pla

September 10, 2018

[Infographic] The Evolution of Contact Center

As businesses have evolved into digital enterprises, demand has risen for more advanced and integrated communications capabilities.Newer technologies—especially those driven by AI—are being introduced to the contac

September 7, 2018

Blockchain Isn’t Enough to Get Me Excited About AGI-ICOs

by Adrian Bowles, PhDArtificial general intelligence (AGI) is the holy grail of AI. The G (for general) is the key, as AGI refers to technology that is domain and task-independent. Like a child, a system with true AGI