July 17, 2019
The Next Evolution in Customer Experience (CX)
by Betsy Burton I recently spoke with a large manufacturing organization that was working on a technology-enabled strategy to manage its customer experiences across their organization. The company had multiple different l
Your Conversations Aren’t Private Around Google Assistant
by Samra Anees As more voice-controlled systems come online, there are growing privacy concerns surrounding how our devices listen to us—even when we are unaware and when they are not being used. As we have seen in th
[Infographic] Latest Trends In Digital Transaction Management
Digital transaction management (DTM) is growing as a category as businesses digitally transform. Some key benefits of DTM are that it helps to improve and simplify the customer journey, and makes business outcomes faster.![[Infographic] Latest Trends In Collaboration](https://aragonresearch.com/wp-content/uploads/2019/07/Infographic-Latest-Trends-In-Collaboration.png "[Infographic] Latest Trends In Collaboration")
July 16, 2019
[Infographic] Latest Trends In Collaboration
With the rise of intelligence and automation, consumers and employers have an increased desire for better and faster collaboration methods. The combination of AI and the connected world has pushed enterprises to expect mor
July 10, 2019
Zoom’s Mac Security Problem and a Fast Response
Updated on July 11th 2:02 PM PDT by Jim Lundy The latest news adds to the growing story about security with Zoom video conferencing. The discovery that Zoom installs a server on Macs was a shocking revelation. This r
Aragon/Lifesize Podcast: Interview with Michael Helmbrecht and Jim Lundy about Security in Business Meetings
(Aragon Live Podcast) – In this episode Michael Helmbrecht, COO at Lifesize, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss the importance of security in business meetings. Security is an a
July 9, 2019
Cisco Doubles Down on AI with Cognitive Collaboration
by Jim Lundy For many, it came as a surprise last year when Chuck Robbins hired Cisco Board Member Amy Chang to run the Collaboration group. While Amy had been a Cisco Board member, she also had a small start-up called![[Infographic] Context-driven Customer Engagement](https://aragonresearch.com/wp-content/uploads/2019/07/Context-driven-Customer-Engagement.png "[Infographic] Context-driven Customer Engagement")
[Infographic] Context-driven Customer Engagement
The emergence of customer experience management (CXM) was a significant step forward in how organizations work with and sell to their customers by understanding and managing all the ways their customers experience their in
July 8, 2019
Which Is Growing Faster: Customer Support Systems or Our Expectations?
by Kalyn Stockman I can think of many unpleasant experiences I, an everyday customer, have had with customer support systems. You know, the ones where you’re on hold for thirty minutes, receiving automated messages th
July 5, 2019
Digital Transformation In Financial Services: Putting Customers First
Today, customers want an interactive digital experience that is quick and seamless from beginning to end. That experience in the financial services sector should be no exception. by Emily Tran Enterprises have shift
July 3, 2019
Infographic: Video Learning in the Enterprise
Video is becoming the go-to learning method within the enterprise. While the enterprise is often behind in the quest to provide a more enticing work experience, it is quickly catching up thanks to the latest high-quality,![[Infographic] Intelligent Content Analytics](https://aragonresearch.com/wp-content/uploads/2019/07/ICA-1.png "[Infographic] Intelligent Content Analytics")
[Infographic] The Importance of Intelligent Content Analytics
Today, enterprises are leaving the enterprise content management (ECM) era that focused on storing/managing data and shifting towards extracting information from their content with intelligent content analytics (ICA). ICA
[Infographic] Customer Revenue Optimization
Customer Revenue Optimization (CRO) is an emerging category that can take your sales processes and outcomes to the next level. It automates the selling process and results in more deals and increased revenue for your sales
July 1, 2019
[Infographic] Enterprise Security
Today, cyber attacks are getting increasingly worse and enterprises need to ensure that there are reliable and effective security measures in place. As political tensions continue to rise within the U.S., the potential inc
June 28, 2019
Workplace Security And The Role of Video Analytics
HR and Security leaders should adopt video analytics to add an extra layer of safety and security in their workplace. by Jim Lundy There was an unfortunate tragedy in Morgan Hill, CA this week: a shooting at a Ford
[Infographic] Cryptocurrency
Cryptocurrency is on the rise as more people become familiar with it and more providers incorporate it into their platforms. The digital currency has several clear benefits for the every-day user, yet still faces scrutiny
Can Facebook Be Trusted In the Enterprise After It Was Caught Spying On Teens?
by Jim Lundy As reported widely by TechCrunch earlier this year, Facebook announced that it was ending its practice of using its VPN Tool Onavo to spy on teenagers. This came after Apple forced the issue by revoking the
June 26, 2019
Digital Platform Market Bifurcates Into Digital Business Platform and Digital Business Solution
by Betsy Burton As Jim Lundy and I have started working toward an update to our Digital Business Platform Globe, we are finding that most technology providers say that they have some form of a “digital platform.” Th
June 25, 2019