November 15, 2024
Google AI: Google Shakes Up the AI Agent Platform Market with its Customer Engagement Suite
By Jim Lundy Google Shakes Up the AI Agent Platform Market with its Customer Engagement Suite: Google AI Overview Google recently announced its Customer Engagement Suite with Google AI, a new application that combinesGoogle Takes the Fight to Apple’s Home Turf with Gemini App for iPhone
By Jim Lundy Google Takes the Fight to Apple's Home Turf with Gemini App for iPhone The dream of the Smart Phone becoming a true assistant is getting closer to reality. Google has launched a dedicated Gemin
November 14, 2024
How to Deliver Exceptional Employee Service with Artificial Intelligence (AI)
How to Deliver Exceptional Employee Service with Artificial Intelligence (AI) The workplace is changing rapidly, and employee expectations are evolving along with it. Today's employees demand the same level of seamless,OpenAI’s “Orion” Model: The Challenges of Scaling AI Performance
By Adam Pease OpenAI’s “Orion” Model: The Challenges of Scaling AI Performance OpenAI’s ambitious new AI model, internally called Orion, was expected to mark a major milestone. After finishing an inNVIDIA and SoftBank Drive Japan’s AI and 5G Transformation
By Adam Pease NVIDIA and SoftBank Drive Japan’s AI and 5G Transformation In a strategic push to elevate Japan as a global AI powerhouse, NVIDIA and SoftBank have announced a major collaboration, focusing on advanceAI-Powered Fraud: New Warning for U.S. Banks on Identity Scams
By Adam Pease AI-Powered Fraud: New Warning for U.S. Banks on Identity Scams The Treasury Department’s Financial Crimes Enforcement Network (FinCEN) has issued a stark warning to U.S. banks about the rise of AI-en
November 13, 2024
OpenAI’s New “Operator” Agent: A Step Toward Agentic AI
By Adam Pease OpenAI’s New “Operator” Agent: A Step Toward Agentic AI OpenAI’s upcoming “Operator” tool represents a significant shift in the AI landscape. Expected in January, this agentic AI system aimsPalantir and Anthropic Announce AI Partnership
By Betsy Burton Palantir and Anthropic Announce AI Partnership Palantir Technologies recently announced a collaboration with Anthropic to integrate the latter's Claude AI models into Palantir's AI Platform (AIP), speci
November 8, 2024
AI Powers Microsoft Cloud Growth as they Outperform AWS Growth for the Quarter
By Jim Lundy AI Powers Microsoft Cloud Growth as They Outperform AWS Growth for the Quarter Microsoft has been on a mission with Cloud for many years and now with AI one could argue that they have caught thGoogle Cloud Soars: A Record Quarter Fueled by AI and Google Cloud Chief Thomas Kurian
By Jim Lundy Google Cloud Soars: A Record Quarter Fueled by AI and Google Cloud Chief Thomas Kurian Google Cloud is growing and part of it is due to their fearless leader Thomas Kurian. Thomas has been at GCCaaS: 5 Ways to Boost Your Customer Service
CCaaS: 5 Ways to Boost Your Customer Service What if you could provide amazing customer service and save money at the same time? It might sound too good to be true, but Contact Center as a Service (CCaaS) is making it a rPublic Cloud: Powering Modern Businesses
Public Cloud: Powering Modern Businesses In today's digital world, "public cloud" is a term we hear frequently. But what exactly is it, and why is it so crucial for businesses of all sizes? Let's explore this revolutionar
November 1, 2024
Dropbox Cuts Workforce Again: Is Dash AI Too Little, Too Late?
By Jim Lundy Dropbox Cuts Workforce Again: Is Dash AI Too Little, Too Late? Dropbox recently announced another round of layoffs, impacting 20% of its workforce. This blog analyzes the news and explores the
October 30, 2024
Google’s Project Jarvis: Emerging Personal Agent
By Betsy Burton Google's Project Jarvis: Emerging Personal Agent We are hearing a lot of rumors about Google's new AI project, codenamed "Jarvis." While Google remains tight-lipped, leaks suggest itUnitedHealth Group’s Change Healthcare Breach Exposes 100 Million: A Wake-Up Call for Enterprise Security
By Jim Lundy UnitedHealth Group's Change Healthcare Breach Exposes 100 Million: A Wake-Up Call for Enterprise Security Overview This blog examines the recent announcement that the February ransomware attack on Change He
October 25, 2024