June 4, 2018
WWDC: Apple Brings iPhone Apps to Mac
by Jim Lundy The Apple Worldwide Developer Conference starts today and has been met with a lot of unfounded speculation on the possibility of new devices. However, what will be announced is the new capability to run iPh
May 31, 2018
Vasco Rebrands as OneSpan and Acquires Dealflo
by Jim Lundy Vasco, a major DTM and digital identity provider, announced on May 30th that it is rebranding as OneSpan. It also announced a new offering, its Trusted Identity Platform (TID), and the acquisition of UK-basCustomer Journeys Prompt Adobe’s Magento Acquisition
by Nicole Speciale On May 21st, 2018, Adobe announced its intent to acquire Magento in a U.S. $1.68 billion deal. Magento, based in Campbell CA, is a cloud-based eCommerce provider. When the deal is done, Magento wil
May 25, 2018
[Vlog] IBM Watson in Your Pocket: An Interview with Sridhar Sudarsan
Produced by Adrian Bowles In this video blog, VP Research and Lead Analyst for AI Adrian Bowles, PhD interviews Sridhar Sudarsan, CTO of IBM Watson Platforms and Partnerships. Their conversation focuses on Watson Ser
May 23, 2018
Corporate Learning: Three Success Factors You Need to Know About
by Nicole Speciale Corporate learning is making a comeback in the enterprise and it is a vital resource for enhancing employee knowledge. Today, corporate learning functions with the goals of getting to faster businessMicrosoft Modernizes SharePoint with 3D and AI
by Jim Lundy At the SharePoint Conference this week in Las Vegas, Microsoft CVP Jeff Teper unveiled a new, modern version of SharePoint that is ready for the digital era. Two of the big releases tied to SharePoint 2
May 21, 2018
[Vlog] Ethics and AI: Agents and Autonomy
Produced by Adrian Bowles The Google Duplex Demo from Google I/O 2018 was met with mixed reviews. While many were in awe of these digital assistant capabilities, others were far more concerned about the implications ofPluralsight’s IPO and the Impact on the Learning Market
by Jim Lundy Pluralsight, based out of Salt Lake City, is a fast-growing learning content provider. Last week, Pluralsight IPO'd and this move validated something that many have been talking about for a while: the le
May 17, 2018
Five9 Enhances Its Cloud Contact Center with Artificial Intelligence
by Nicole Speciale View a PDF of this First Cut. Summary: Five9 revealed the enhancement of its Cloud Contact Center Platform with Artificial Intelligence (AI) as one of several moves to promote personalized Customer
May 15, 2018
Google Drive Becomes Google One: Upgrade Your Cloud Storage
by Jim Lundy Google is renaming some of its services. The standalone storage options—known as Google Drive—just became Google One, and existing Google Drive paid subscribers will be upgraded to Google One over the n
May 12, 2018
Seismic Buys Savo Group, Sales Engagement Enters a Consolidation Phase
by Jim Lundy Seismic, one of the leaders in our Aragon Research Globe™ for Sales Engagement Platforms, announced this week that it is buying rival Savo Group for an undisclosed price. Seismic made the announcement via
May 10, 2018
Hot Use Cases for Intelligent Content Analytics
by Nicole Speciale It is Hot Vendor season here at Aragon Research, and several forthcoming notes will dive into Intelligent Content Analytics (ICA) and how it fits into an enterprise content management strategy. This b
May 9, 2018
The Google Assistant Demo That Changed the World
by Jim Lundy At Google I/O, Google's annual developer conference, an incredible thing happened. During Google's main keynote, I watched a Google Assistant demo that will change the world and put pressure on nearly every
May 8, 2018
The Learning and Talent Firm You’ve Never Heard of
by Jim Lundy A shift is occurring in many technology markets. It started years ago with the concept of what is often referred to as "roll-ups." Oracle was one of the market roll-ups pioneers, and in the last ten years,
May 3, 2018
Blockchain 101: Getting Started with Smart Contracts
by Nicole Speciale A day rarely goes by where I don't come across the term "Blockchain," either on the news, on the radio, or in passing. With the ubiquity of Blockchain and cryptocurrency talk, it is no surprise that m
May 1, 2018
Rowan Trollope Joins Five9 as CEO
by Jim Lundy The ink is barely dry, but today, Five9 announced during their earnings call that Rowan Trollope is joining the company as CEO, effective May 3rd. For Five9, this is a huge win. Rowan, who is very well kn
Cisco Launches Customer Journey Platform
by Nicole Speciale View a PDF of this First Cut. Summary: Cisco announced a new cloud-based addition to its Contact Center, branded as the Customer Journey Platform (CJP), which integrates automation and supports mul
April 30, 2018
Google Enhances G Suite with AI: 3 Things You Should Know
by Nicole Speciale Google is in a race with Microsoft and the new battle cry is Artificial Intelligence. Microsoft has been getting a lot of press lately, but Google has been testing some of the newly-released AI featur
April 23, 2018