March 26, 2019
March 25, 2019
Enterprise Connect in Three Words: Cloud, UCC, and Contact Center
By Jim Lundy This year marked my twelfth year at Enterprise Connect (#EC19)—and this was one of the best when it comes to innovation and market success. There is one reason for it and it is called cloud and SaaS-bas
March 22, 2019
Nintex Dives into RPA with the Purchase of EnableSoft
By Jim Lundy Nintex announced its second acquisition in a year—it is buying robotic process automation (RPA) provider EnableSoft. This is a strong move by Nintex and positions it well in a growing market. Nintex
March 20, 2019
It’s Time for the “Business Versus IT” Debate to Be Over
by Betsy Burton I recently read a LinkedIn post in which the author was making the point that, in his opinion, if your enterprise architecture (EA) team is reporting to either the CIO or CTO then you are probably not do
Google’s Transforming the Gaming Industry with Stadia
by Samra Anees Google announced that it's coming out with its cloud-based game streaming service, Stadia, that emphasizes instant play and streaming games across devices. It was announced at the Game Developers Conferen
March 18, 2019
Companies Can Use Your Facial Data Without Your Consent
by Samra Anees As facial recognition technologies progress with image and video analytics, the need for regulation of facial recognition data is getting stronger. The Commercial Facial Recognition Privacy Act aims to r
March 14, 2019
UCC Wars: LogMeIn Strikes Back at Zoom With New GoToConnect Platform
By Jim Lundy The unified communications and collaboration (UCC) wars are not about to end anytime soon. This week, LogMeIn announced its new flagship GoToConnect platform that makes it a complete UCC offering. GoToConne
“Digital” Will Become Passé As It Becomes Pervasive
by Betsy Burton I was recently perusing through a few technology and services provider websites and, not surprisingly, found organizations using the word “digital” all over their marketing and sales materials. On one
March 12, 2019
Apple’s Augmented Reality Glasses Expected to Hit the Market This Year
by Samra Anees Trusted Apple analyst, Ming-Chi Kuo, predicted that Apple's augmented reality (AR) glasses are going to hit the market soon—maybe even by the end of this year. Currently, the AR glasses market is domin
March 8, 2019
The Google Assistant That Changed the World is Coming to iPhone
by Samra Anees and Jim Lundy Last year at Google I/O, Google’s annual developer conference, Google demo'd a digital assistant that sounds just like a human. Recently, Google announced via a blog post that this digital
March 7, 2019
Facebook’s Public Stance on Privacy Differs From Its Private Lobbying
by Samra Anees On March 6th, Facebook CEO Mark Zuckerberg announced via a Facebook post that they are striving for a more "privacy-focused" future for the company. This comes after continued negative news in the press o
March 5, 2019
Huawei is Challenging Samsung with New Foldable Phone, Huawei Mate X
by Samra Anees Samsung's Galaxy Fold has stirred up the smartphone industry and while we knew that it wasn't the only one working on foldable phones, Huawei has introduced its own version not too long after. On February
March 1, 2019
4 Things You Should Know About the US Artificial Intelligence Strategy
by Adrian Bowles This month the President signed the Executive Order on Maintaining American Leadership in Artificial Intelligence, reaffirming a vital role for the Federal Government in “facilitating AI R&D, pro
Dropbox Introduces Multi-Team Admin Feature to Enhance User Experience
by Samra Anees On February 28, Dropbox announced the release of its multi-team admin feature, which gives team members the ability to easily access and manage various Dropbox Business teams. This feature was developed i
ServiceMax Disrupts the Service Cloud Market Buys Zinc
By Jim Lundy While others have tried, this week ServiceMax disrupted the service market by taking a leap and buying Team Collaboration provider Zinc. Zinc provides Team Collaboration capabilities similar to Slack and Mi
February 28, 2019
Don’t Fall into the Widening Customer Experience Gap
by Betsy Burton Consumers and businesses do not want to be viewed as living in two distinct worlds (physical and virtual). And yet, many of the traditional retail, banking/investment, travel/hospitality organizations ha
February 25, 2019
Transform Tour Q&A with CEO Jim Lundy
The Aragon Research Transform Tour is stopping in Redwood City, CA on April 16th, 2019 and Boston, MA on May 2nd, 2019. You're invited to join Aragon Research analysts for these complimentary events as they provide strate
February 21, 2019
Sales Coaching and Learning Will Challenge Corporate Learning Market
By Jim Lundy On February 21st, 2019 we published our first evaluation of sales coaching and learning providers. Nearly all of the providers in this market are separate and distinct from LMS providers, which we often ref
Samsung Baselines Foldable Smartphones with the Galaxy Fold
by Samra Anees Samsung is kicking off a new era of smartphone with the introduction of the Galaxy Fold— a smartphone that functions as both a phone and a tablet. Samsung introduced the phone at their Unpacked event on
February 20, 2019