September 24, 2018
How Technology Is Fueling People-Centric Communication and Collaboration
(Aragon Live Podcast) – In this episode, Jose Pastor, VP of Product Management at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key trends in the communications and collaboration
September 18, 2018
Enterprise Content Management (ECM): Then vs. Now
by Nicole Speciale Over the past four years, enterprise content management (ECM) has grown dramatically. This is largely due to the development of newer technologies and increased accessibility to enterprise content inThe Race to Automate Communications and Collaboration
(Aragon Live Podcast) – In this episode, Yaniv Masjedi, CMO at Nextiva, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss innovation in business communications. Take a listen to learn more about t
September 14, 2018
Winning Sales: Understanding SPIN in Discovery Calls
by Jim Lundy As an analyst firm, we always get asked how certain products compare against others on the market. Along with this, we also know a great deal about leading sales practices. When it comes to sales and winnin
September 13, 2018
Digital Delivers at TIBCO NOW 2018
by Jim Sinur While some debate the meaning of digital transformation and others predict the “digital fail,” there are others delivering better digital solutions using a variety of approaches. Summarized here are thr
September 12, 2018
Genesys G-Summit 2018: Innovation at the Front
by Nicole Speciale Last week, I attended the Genesys G-Summit in San Francisco. This year, the event combined presentations, performances, and panels to showcase Genesys’ approach and updates to its contact center pla
September 10, 2018
[Infographic] The Evolution of Contact Center
As businesses have evolved into digital enterprises, demand has risen for more advanced and integrated communications capabilities. Newer technologies—especially those driven by AI—are being introduced to the contac
September 7, 2018
Blockchain Isn’t Enough to Get Me Excited About AGI-ICOs
by Adrian Bowles, PhD Artificial general intelligence (AGI) is the holy grail of AI. The G (for general) is the key, as AGI refers to technology that is domain and task-independent. Like a child, a system with true AGI
September 6, 2018
VMworld 2018: IoT, Multi-Cloud, and Blockchain
by Jim Lundy I attended this year's VMware VMworld customer conference in Las Vegas and CEO Pat Gelsinger left no stone unturned in VMware's quest to be the platform to manage multiple clouds. This blog summarizes a fe
September 4, 2018
Conversational AI and Explainability
by Adrian Bowles, PhD In his seminal paper* on ELIZA (an early conversational system that mimicked the behavior of a Rogerian therapist), Joseph Weizenbaum noted that "…to explain is to explain away." His point was th
August 31, 2018
Can We Trust Artificial Intelligence?
by Adrian Bowles, PhD Arthur Clarke’s third law—Any sufficiently advanced technology is indistinguishable from magic (1973)—captures the essence of our current AI-trust dilemma. We are quite capable of constructin
August 30, 2018
Box Competes on Two Fronts, Hard to Win at Both
by Jim Lundy I attended my eighth BoxWorks event this week in San Francisco and Box was hard at work expressing its evolving story. In essence, Box wants to be more like Microsoft and Google in the office, but it also w
August 29, 2018
Democratizing AI: It’s Time to Get on Board
by Adrian Bowles, PhD The hype surrounding AI is everywhere, and it is still easier to put AI on the label than it is to put AI in a product or service, so buyers are right to be cautious. The truth, however, is that
August 23, 2018
Intel CEO Search: Diane Bryant Is the Right Pick
by Jim Lundy Intel's quarterly earnings have come and gone and they are still no closer to naming a new CEO. Intel CEO Brian Krzanich was forced to resign in June 2018 and current Intel CFO Brian Swan is serving as int
August 21, 2018
Three Trends Driving the Rise of Digital Work Hubs
by Nicole Speciale The digital work hub is an emerging category of enterprise-grade software that coordinates and manages the curation, creation, and communication of business content from the individual to the ecosyste
August 20, 2018
[Infographic] 10 Major Trends Impacting Communications and Collaboration
Today, business and IT leaders want faster outcomes and are seeking providers that can deliver on this demand. While unified communications and collaboration (UCC) is still a market in flux, providers are answering by s[Infographic] The Automation Engine: 5 Trends Driving the Rise of WCA
We are leaving the content management era and entering the content automation era, and in response, Workflow and Content Automation (WCA) is a new category of content that focuses on automating document processes. WCA i
August 17, 2018
Intelligent Contact Center Powers Five9 Record Earnings
by Nicole Speciale On August 6th, Five9 announced record earnings for Q2, which showed a growth of 28% since Q2 of 2017. The press release reported that revenue for the second quarter of 2018 increased to a record $61.1
August 14, 2018