October 19, 2018
October 17, 2018
Zoom Finds Its Voice as It Expands Into UCC
by Jim Lundy I attended Zoomtopia, Zoom's second annual customer conference in San Jose, last week. The event had a lot of buzz surrounding it and attracted some notable attendees. One that struck me was Peter Gassner,
October 11, 2018
Decision Management Is Forgotten in the Present Day of Data Science
by Jim Sinur Data science is in all the headlines today because of the growing amount of big data that needs attention, but the reality is that there is not enough time and energy to sort through all of it in order to lSaba Offers Alternative to Degreed with Lumesse Acquisition
by Jim Lundy This blog is about what we are calling the content wars. Saba, empowered by its holding company, PE firm Vector Capital, is doing what is referred to as market rollups. It bought Halogen to beef up its t
Introducing BIZTEX Plus and Visual Forecasts
(Aragon Live Podcast) – In this Q&A episode, CEO Jim Lundy discusses Aragon's new research methodology and new service offering. Take a listen to hear about why our market forecasts are forecasts you can tr
October 9, 2018
Intelligent Content Analytics for the Modern Enterprise
by Nicole Speciale What Is Intelligent Content Analytics (ICA) and What Is Its Impact? ICA is a business category that goes beyond the traditional store-and-secure approach to content management to enable actionable insiSeven Questions with Nintex’s Kristin Treat
Aragon Research is gearing up for its second annual Women in Technology (WIT) Awards. We decided a great way to highlight the extensive contributions of last year's winners was to personally interview them and share their
October 3, 2018
Software AG Acquires Built.io for Hybrid and Cloud Integration
by Jim Sinur On September 28th, Software AG announced the acquisition of Built.io, a San Francisco-based iPaaS company, to extend Software AG’s webMethods Integration Platform. While the primary motivation was to
September 28, 2018
Quip Slides Puts Salesforce on Collision Course
by Jim Lundy It used to be that when you called Microsoft for support and you didn't use Outlook, they examined your domain and determined that you use Google. Email is one thing, but when a firm starts to take on the mWorking with an Analyst Firm: Your Top Five Questions
by Nicole Speciale Working with an analyst firm offers many strategic advantages that enterprises would be wise to leverage. The truth, however, is that many are not yet working with an analyst firm and many still may n
September 26, 2018
Google Enhances Dialogflow for More Intelligent Contact Centers
by Nicole Speciale View a PDF of this First Cut. Summary: Google is adding AI-powered virtual agents, analytics, natural language understanding (NLU), and more to its Dialogflow offering. Google also introduced itsSalesforce Einstein Voice Will Be Powered by Apple
by Jim Lundy Salesforce announced Einstein Voice ahead of Dreamforce, but yesterday, the big unveil showed that Apple Siri is powering Einstein Voice, which is currently under development. Yesterday, Apple and SalesforcDon’t Miss Out on Aragon’s Biggest Event of the Year
by Katie Woodford With just over two months to go until our annual December event, we have to ask, did you RSVP yet? As a relative newcomer to Aragon, this will be my first Hot Vendor, Innovation, and Women in Tech
September 24, 2018
A Conversation with Jose Pastor of RingCentral
by Jim Lundy The customer is king in the modern era. Users are making it clear how they want to communicate and collaborate, and providers are responding with more integrated offerings that enable seamless experiences.
How Technology Is Fueling People-Centric Communication and Collaboration
(Aragon Live Podcast) – In this episode, Jose Pastor, VP of Product Management at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key trends in the communications and collaboration
September 18, 2018
Enterprise Content Management (ECM): Then vs. Now
by Nicole Speciale Over the past four years, enterprise content management (ECM) has grown dramatically. This is largely due to the development of newer technologies and increased accessibility to enterprise content in
The Race to Automate Communications and Collaboration
(Aragon Live Podcast) – In this episode, Yaniv Masjedi, CMO at Nextiva, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss innovation in business communications. Take a listen to learn more about t
September 14, 2018
Winning Sales: Understanding SPIN in Discovery Calls
by Jim Lundy As an analyst firm, we always get asked how certain products compare against others on the market. Along with this, we also know a great deal about leading sales practices. When it comes to sales and winnin
September 13, 2018
Digital Delivers at TIBCO NOW 2018
by Jim Sinur While some debate the meaning of digital transformation and others predict the “digital fail,” there are others delivering better digital solutions using a variety of approaches. Summarized here are thr
September 12, 2018