March 10, 2020
March 6, 2020
Why Did Contact Center Provider Five9 Acquire Virtual Observer?
by Jim Lundy In February 2020, Five9, Inc., a leader in the intelligent contact center (ICC) market, made a move to acquire Virtual Observer, a provider of workforce optimization (WFO) solutions. While the two companies
March 5, 2020
Aragon Cares: Keep Calm and Wash Your Hands
by Betsy Burton I’m a bit of a do-it-yourself person by nature. If I can make something as good or better than what’s commercially available, I’ll try it. So, when I heard about all the hand sanitizer flying of
March 3, 2020
Cisco, Google, LogMeIn, and Zoom Enhance Free Meetings to Assist with Coronavirus
by Jim Lundy With the outbreak of coronavirus (COVID-19) appearing like a more serious public health risk every day, more and more employers are choosing to cancel travel plans or have employees work from home. As a res
February 27, 2020
DocuSign Dives Into Content Analytics with Seal Software Acquisition
by Jim Lundy On the heels of its SpringCM acquisition, DocuSign announced on February 27th, 2020 it was buying content analytics provider Seal Software. The two companies already have a history; DocuSign partnered w
Coronavirus and Social Media Vs. Government Sources
by Betsy Burton Do You Rely on Social Media or Government for Coronavirus Information? At the end of 2019, Aragon Research released a list of our major 2020 forecasts (see Aragon Research’s Top 10 Predictions for 2020)
February 21, 2020
Aragon/Nextiva Podcast: Getting Serious about Business Communication Platforms – Interview with Jim Lundy and Phil Steitz
(Aragon Live Podcast) – In this episode Phil Steitz, CTO at Nextiva, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss simplifying business communications. Tune in to learn Phil's tips on simpl
A Look Back At The 2019 Women In Tech Winners
by Kalyn Stockman So you’ve seen the photos. Heard the buzz. Maybe you are interested in learning more about last year’s Women In Tech award winners. Maybe you are even interested in nominating yourself or a peer fo
Will the Qumu and Synacor Merger Shake Up the Enterprise Video Market?
by Jim Lundy On February 11th, Synacor announced its new merger with Qumu. Synacor, a cloud-based company offering a variety of software services and enterprise technology solutions, is acquiring Qumu, a leader of enter
Should You Support A Digital Business Platform in the Cloud?
by Betsy Burton Over the last several months, I have been developing and delivering research focused on the digital business platform market. My work has included several blogs, as well as a note on redefining the digit
February 19, 2020
Visual Research Preview: Digital Business Platforms Market Definition
by Patricia Lundy How can digital business platforms truly support digital business? There is confusion around what digital business platforms are and what they aren't. Not all digital platforms are open for customer
February 12, 2020
Poly Earnings Fallout: CEO Joe Burton is Out
by Jim Lundy Poly had a bad earnings report on February 4th. In fact, revenue was down $118 million on a year over year basis. As a result, last Wednesday, the stock price of enterprise headset manufacturer Poly fell to
February 11, 2020
February Aragon Cares: Stomp Out Cancer Virtual Run
by Kalyn Stockman While it’s nice for all of our team members to get together at the same time to participate in an activity, like when we cooked a meal at the Ronald McDonald house, sometimes on a busy work week it i
February 10, 2020
Cisco Collaboration Doubles Down on Artificial Intelligence
by Jim Lundy Cisco just held its Cisco Live Event in Barcelona as well as its annual analyst meeting. While there have been many product updates in the the Webex product family over the last year, it is Cisco's strategi
February 6, 2020
Hyland Acquires Learning Machine, Dives into Blockchain
by Jim Lundy Hyland Software, developer of enterprise content management (ECM) suite OnBase, has just acquired Learning Machine, an innovative technology company advancing creative blockchain-based solutions to digital
Drop-in Collaboration Is Still a Pipe Dream
by Ken Dulaney Remember the days when you could walk down the hall, drop into the office of a co-worker and have a chat about a work topic? Maybe you were stuck on an issue and wanted input, maybe you wanted to discuss
Collaboration Is Underutilizing Voice Recognition
by Ken Dulaney Collaboration technology products today have been improving on their basic promise to connect and engage business participants. One of the major things Aragon has covered in our collaboration research is
February 5, 2020
Tech Decade in Review: Cloud and Mobile Win Big
by Jim Lundy As we say farewell to the second decade of the 2000s, it is worth looking at the technologies that had the biggest impact. In our opinion, cloud and mobile were the drivers of the last decade and there are
4 Ethics Challenges for AI Governance
by Adam Pease and Betsy Burton While the classic “I, Robot,” horror story of an artificial intelligence threat gone berserk has been a media fixture for decades, the ethical challenges that surround AI are often mor
February 4, 2020