October 11, 2018
Blogs
October 9, 2018
Intelligent Content Analytics for the Modern Enterprise
by Nicole Speciale What Is Intelligent Content Analytics (ICA) and What Is Its Impact? ICA is a business category that goes beyond the traditional store-and-secure approach to content management to enable actionable insiSeven Questions with Nintex’s Kristin Treat
Aragon Research is gearing up for its second annual Women in Technology (WIT) Awards. We decided a great way to highlight the extensive contributions of last year's winners was to personally interview them and share their
October 3, 2018
Software AG Acquires Built.io for Hybrid and Cloud Integration
by Jim Sinur On September 28th, Software AG announced the acquisition of Built.io, a San Francisco-based iPaaS company, to extend Software AG’s webMethods Integration Platform. While the primary motivation was to
September 28, 2018
Quip Slides Puts Salesforce on Collision Course
by Jim Lundy It used to be that when you called Microsoft for support and you didn't use Outlook, they examined your domain and determined that you use Google. Email is one thing, but when a firm starts to take on the mWorking with an Analyst Firm: Your Top Five Questions
by Nicole Speciale Working with an analyst firm offers many strategic advantages that enterprises would be wise to leverage. The truth, however, is that many are not yet working with an analyst firm and many still may n
September 26, 2018
Salesforce Einstein Voice Will Be Powered by Apple
by Jim Lundy Salesforce announced Einstein Voice ahead of Dreamforce, but yesterday, the big unveil showed that Apple Siri is powering Einstein Voice, which is currently under development. Yesterday, Apple and SalesforcDon’t Miss Out on Aragon’s Biggest Event of the Year
by Katie Woodford With just over two months to go until our annual December event, we have to ask, did you RSVP yet? As a relative newcomer to Aragon, this will be my first Hot Vendor, Innovation, and Women in Tech
September 24, 2018
A Conversation with Jose Pastor of RingCentral
by Jim Lundy The customer is king in the modern era. Users are making it clear how they want to communicate and collaborate, and providers are responding with more integrated offerings that enable seamless experiences.
September 18, 2018
Enterprise Content Management (ECM): Then vs. Now
by Nicole Speciale Over the past four years, enterprise content management (ECM) has grown dramatically. This is largely due to the development of newer technologies and increased accessibility to enterprise content in
September 14, 2018
Winning Sales: Understanding SPIN in Discovery Calls
by Jim Lundy As an analyst firm, we always get asked how certain products compare against others on the market. Along with this, we also know a great deal about leading sales practices. When it comes to sales and winnin
September 13, 2018
Digital Delivers at TIBCO NOW 2018
by Jim Sinur While some debate the meaning of digital transformation and others predict the “digital fail,” there are others delivering better digital solutions using a variety of approaches. Summarized here are thr
September 12, 2018
Genesys G-Summit 2018: Innovation at the Front
by Nicole Speciale Last week, I attended the Genesys G-Summit in San Francisco. This year, the event combined presentations, performances, and panels to showcase Genesys’ approach and updates to its contact center pla
September 7, 2018
Blockchain Isn’t Enough to Get Me Excited About AGI-ICOs
by Adrian Bowles, PhD Artificial general intelligence (AGI) is the holy grail of AI. The G (for general) is the key, as AGI refers to technology that is domain and task-independent. Like a child, a system with true AGI
September 6, 2018
VMworld 2018: IoT, Multi-Cloud, and Blockchain
by Jim Lundy I attended this year's VMware VMworld customer conference in Las Vegas and CEO Pat Gelsinger left no stone unturned in VMware's quest to be the platform to manage multiple clouds. This blog summarizes a fe
September 4, 2018
Conversational AI and Explainability
by Adrian Bowles, PhD In his seminal paper* on ELIZA (an early conversational system that mimicked the behavior of a Rogerian therapist), Joseph Weizenbaum noted that "…to explain is to explain away." His point was th
August 31, 2018
Can We Trust Artificial Intelligence?
by Adrian Bowles, PhD Arthur Clarke’s third law—Any sufficiently advanced technology is indistinguishable from magic (1973)—captures the essence of our current AI-trust dilemma. We are quite capable of constructin
August 30, 2018
Box Competes on Two Fronts, Hard to Win at Both
by Jim Lundy I attended my eighth BoxWorks event this week in San Francisco and Box was hard at work expressing its evolving story. In essence, Box wants to be more like Microsoft and Google in the office, but it also w
August 29, 2018
Democratizing AI: It’s Time to Get on Board
by Adrian Bowles, PhD The hype surrounding AI is everywhere, and it is still easier to put AI on the label than it is to put AI in a product or service, so buyers are right to be cautious. The truth, however, is that
August 23, 2018