Mitel Doubles Down on Hybrid UC with Secure Cloud and Common Framework Approach
Mitel Doubles Down on Hybrid UC with Secure Cloud and Common Framework Approach
Last week Mitel announced significant enhancements to its hybrid unified communications and collaboration (UC&C) portfolio. These updates, centered around the Mitel Common Communications Framework and the launch of Mitel Secure Cloud, address the rising need in medium and large enterprises for adaptable and secure hybrid communication solutions. This blog provides an overview and analysis of this announcement.
Why Did Mitel Announce the Common Communications Framework and Secure Cloud?
The trend towards hybrid UC&C and Contact Center deployment models is undeniable, with a growing majority of businesses preferring this approach vs a pure SaaS one. This allows them to achieve objectives such as ensuring control over sensitive data and maintaining resilience for critical services. Mitel is stepping up to cater to these needs with its hybrid portfolio, providing a tailored blend of cloud, hybrid cloud, and on-premises solutions.
Analysis
With demand growing for hybrid, private, and sovereign cloud offerings, this move positions Mitel to become a dominant player serving a large segment of the business communications market for the foreseeable future. The Common Communications Framework enables businesses to optimize their current PBX investments while seamlessly adopting cloud capabilities.
The introduction of Mitel Secure Cloud further strengthens this strategy by providing a high level of security and sovereignty for organizations in sectors with stringent regulations. This dual approach, offering both flexibility and enhanced security, reinforces Mitel’s commitment to addressing a diverse range of customer requirements.
The Shift to Edge Computing – What Should Enterprises Do?
The demand for compute power closer to the enterprise (i.e. Edge) is growing for several reasons, including the need for AI to be closer to the data and/or the activity being measured. The ability to integrate cloud and on-premises deployments in a manner that aligns with your specific operational needs offers tremendous value.
Enterprises looking for secure private cloud and compliance and sovereign deployments (data and information stays within a certain geography), Mitel Secure Cloud may be a particularly attractive solution, ensuring data sovereignty and peace of mind.
Impact on the Market
These new offerings from Mitel represent an alternative to traditional SaaS offerings, which can be costly to maintain over a period of years. By offering a hybrid approach that caters to various customer requirements, Mitel is breaking away from the traditional “on-premises vs. cloud” dichotomy. This customer-centric approach, prioritizing flexibility and security, could set a new standard for UC solutions and influence other providers to adopt a similar strategy. While others such as Cisco and Avaya offer similar approaches, most of the market is still focused on SaaS.
Bottom Line
Mitel’s advancements in hybrid UC&C are a significant step in meeting the complex communication needs of modern enterprises. By offering solutions that blend the best of on-premises and cloud capabilities, Mitel is empowering organizations to embrace the future of work, enhancing both flexibility and security. Businesses seeking a UC solution that adapts to their unique requirements should consider Mitel’s offerings.
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