May 27, 2025
Salesforce
Salesforce’s Buys Convergence AI – Acquisition Bolsters Expanding AI Portfolio
By Jim Lundy Salesforce's Buys Convergence AI - Acquisition Bolsters Expanding AI Portfolio In a landscape increasingly defined by intelligent automation, a significant move by a tech giant often signals a new
May 2, 2025
Five9 and Salesforce Deepen Ties: What Fusion Means for AI-Powered Contact Centers
By Jim Lundy Five9 and Salesforce Deepen Ties: What Fusion Means for AI-Powered Contact Centers The customer experience landscape is continuously evolving, with businesses seeking more integrated and intell
April 30, 2025
Digital Labor Unleashed: Adecco and Salesforce Bet Big on AI Agents
By Jim Lundy Digital Labor Unleashed: Adecco and Salesforce Bet Big on AI Agents The future of work is no longer a theoretical concept; it's actively being built through strategic partnerships. A significan
March 12, 2025
Salesforce Unveils AgentForce 2dx
By Betsy Burton Salesforce Unveils AgentForce 2dx Salesforce has unveiled AgentForce 2dx, a significant advancement in its AI-driven digital labor platform, announced on March 5, 2025, and expected to relea
December 18, 2024
Salesforce Announces Agentforce 2.0
By Betsy Burton Salesforce Announces Agentforce 2.0 Just two months after launching its AI platform, Agentforce, Salesforce has announced a significant upgrade with Agentforce 2.0. This rapid iteration unde
October 22, 2024
Microsoft Fires Back at Salesforce with More Autonomous AI Agents for Dynamics 365
By Jim Lundy Microsoft Fires Back at Salesforce with More Autonomous AI Agents for Dynamics 365 This blog analyzes Microsoft's recent announcement to expand its autonomous AI agent capabilities within Microsoft Dynamic
September 19, 2024
Salesforce Dreamforce 2024 Summarized in Three Words: Agentforce, Agent Builder and SDR Agent
By Jim Lundy Salesforce Dreamforce 2024 Summarized in Three Words: Agentforce, Agent Builder and SDR Agent At Dreamforce 2024 (#DF24) Salesforce has unveiled Agentforce, a game-changing suite of autonomous AI agents that
September 13, 2023
Dreamforce 2023: Salesforce Announces Slack AI
By Jim Lundy Dreamforce 2023: Salesforce Announces Slack AI At Dreamforce 2023 ( #DF23) Salesforce announced Einstein CoPilot – which looks to be their flagship offering. However, they still need revenue
September 12, 2023
Salesforce’s Dreamforce – New Einstein CoPilot and CoPilot Studio Announced
By Jim Lundy Salesforce's Dreamforce – New Einstein CoPilot and CoPilot Studio Announced While the ink isn’t dry on Salesforce SalesGPT and ServiceGPT, it looks like Salesforce just changed the name to Einstein
July 20, 2023
Salesforce Announces Pricing for SalesGPT and ServiceGPT
By Jim Lundy Salesforce Announces Pricing for SalesGPT and ServiceGPT Salesforce, not to be outdone by Microsoft’s pricing announcements at their Microsoft Inspire Partner conference announced their prici
September 29, 2022
The Return to Conferences and Why You Need a Plan for 2023
By Jim Lundy The Return to Conferences & Events and Why you need a Plan for 2023 Last week Aragon Research attended Salesforce Dreamforce conference (#DF22) and the turn out was very strong. In fact, the
September 22, 2022
Slack as a Digital Work Hub – Ready to Compete with Microsoft Teams?
By Jim Lundy Is Slack Ready to Compete with Microsoft Teams? Salesforce announced new capabilities this week and that it would start to position Slack as more of a Digital Work Hub this past June. These
June 26, 2020
Salesforce Wants You to Collaborate With Salesforce Anywhere
by Jim LundySalesforce is once again trying to innovate and you can't fault it for that. Yesterday, it announced Salesforce Anywhere, its new embedded collaboration service that goes into beta later this year. This bl
February 11, 2013
GE is Social: The Battle to be Friends with GE
By Jim Lundy This is a post about marketing and the battle for the right to talk about Customer Brands. General Electric (GE) is one of the most revered brands in the world. The battle to be able to say that "GE is a
September 30, 2012
Salesforce expands beyond CRM, competes in Social HCM markets
To view a PDF of this First Cut, click here. Author: Jim Lundy Topics: Knowledge, Social, Content Management Issues: How will enterprises take advantage of new ways to share knowledge and expertise? Who
April 27, 2012
Enterprise Social Networking – Moving at Cloud Speed
By Jim Lundy Enterprise Social Networking was a hot topic this week as I was out and about in Silicon Valley. The conversation with many users was about picking up the pace of business. Enterprise Social Networks (ESNs)
March 16, 2012
Social Performance – What is Social Worth?
By Jim Lundy Social Performance was all the rage yesterday at Salesforce's Cloudforce Event in San Francisco. The Salesforce Rypple - Social Performance capability was announced at a price point of $5.00 per user/month
December 21, 2011
Salesforce buys Rypple, Signals Move into HCM
To view a PDF of this First Cut, click here. Author: Jim Lundy Topics: Knowledge Issue: How will enterprises acquire and distribute knowledge? Summary: On December 15th, Salesforce announced that it was buyin
December 15, 2011