Summary

Aragon Research releases its sixth Aragon Research Globe™ for Unified Communications and Collaboration (UC&C) that examines 15 major providers. The need to offer users seamless experiences for communications and collaboration is growing. Video meetings and text chat are challenging voice as workers need to use different modalities depending on the audience and the tasks at hand. However, the new race goes beyond omni-channel and is focused on intelligent capabilities to automate and provide insights to increase productivity.

Introduction

Communication and collaboration platforms have continued to evolve in the post-COVID era. Video conferencing continues to be one of the most sought-after capabilities for business teams. Team collaboration is also poised to overtake e-mail as more and more enterprises realize that real-time messaging for remote workers is a winner. The key for enterprises is the need for an integrated UC&C stack that can work with and integrate with other enterprise applications.