Paula Quiroz, Author at Aragon Research

August 20, 2019

[Infographic] The Growing Need For Digital Ethicists

Companies have always faced ethical dilemmas, but with recent digital transformation in many aspects of business, the role of a Digital Ethicist is on the rise as a way to monitor ethical decisions and weigh the impacts of

August 9, 2019

Aragon Transform 2019: A Preview Of The Night

by Kalyn Stockman Whether you attended Aragon Transform 2018 or are just hearing about the annual event for the first time, you won’t want to miss it this December in Redwood City. We have reason to believe that thi

August 6, 2019

[Infographic] Voice Analytics: Understanding An Emerging Market

Voice analytics is an emerging category that helps enterprises leverage conversations as a tool. Voice analytics uses computer listening capabilities to identify speakers and process what is being said. Voice analytics

July 25, 2019

My Experience As An Aragon Research Intern: Fulfilling My Goal

by Kalyn Stockman Ever since I can remember, my goal in life was simple: to help others. However, after choosing to study Business Administration with a marketing concentration, I didn’t know quite what achieving that

My Aragon Internship: Refreshing Intelligence

by Emily Tran My name is Emily Tran and this past summer I was a marketing intern at Aragon Research. I am a rising senior at Pepperdine University and my hope this summer was to leverage my marketing skills and dive in

July 24, 2019

[Infographic] Business Architecture

Business architecture (BA) is a formal blueprint that bridges the gap between an organization's strategy and successful execution of that strategy. BA is an important part of enterprise architecture (EA) and takes many asp

July 19, 2019

Seven Questions with Contentstack’s Neha Sampat

Welcome back to our Women in Tech blog series, where we highlight notable and accomplished women in the technology sector. This interview is with with Neha Sampat, CEO of Contentstack and Founder of Built.io, who is

July 17, 2019

Seven Questions with Reltio’s Anastasia Zamyshlyaeva

Welcome back to our Women in Tech blog series, where we highlight notable and accomplished women in the technology sector. This interview is with with Anastasia Zamyshlyaeva, who won the 2018 Aragon Research Women in Te

[Infographic] Latest Trends In Digital Transaction Management

Digital transaction management (DTM) is growing as a category as businesses digitally transform. Some key benefits of DTM are that it helps to improve and simplify the customer journey, and makes business outcomes faster.

July 16, 2019

[Infographic] Latest Trends In Collaboration

With the rise of intelligence and automation, consumers and employers have an increased desire for better and faster collaboration methods. The combination of AI and the connected world has pushed enterprises to expect mor

July 10, 2019

[Infographic] Learning

The Learning Market is evolving to focus on employee engagement and ensuring that employees are trained and prepared for their specific roles and duties. This shift to content-based, digital learning benefits both the empl

July 9, 2019

[Infographic] Context-driven Customer Engagement

The emergence of customer experience management (CXM) was a significant step forward in how organizations work with and sell to their customers by understanding and managing all the ways their customers experience their in

July 8, 2019

Which Is Growing Faster: Customer Support Systems or Our Expectations?

by Kalyn Stockman I can think of many unpleasant experiences I, an everyday customer, have had with customer support systems. You know, the ones where you’re on hold for thirty minutes, receiving automated messages th

July 5, 2019

Digital Transformation In Financial Services: Putting Customers First

Today, customers want an interactive digital experience that is quick and seamless from beginning to end. That experience in the financial services sector should be no exception. by Emily Tran Enterprises have shift

July 3, 2019

[Infographic] The Importance of Intelligent Content Analytics

Today, enterprises are leaving the enterprise content management (ECM) era that focused on storing/managing data and shifting towards extracting information from their content with intelligent content analytics (ICA). ICA

[Infographic] Customer Revenue Optimization

Customer Revenue Optimization (CRO) is an emerging category that can take your sales processes and outcomes to the next level. It automates the selling process and results in more deals and increased revenue for your sales

July 1, 2019

[Infographic] Enterprise Security

Today, cyber attacks are getting increasingly worse and enterprises need to ensure that there are reliable and effective security measures in place. As political tensions continue to rise within the U.S., the potential inc

[Infographic] Understanding Cryptocurrency

June 28, 2019

[Infographic] Cryptocurrency

Cryptocurrency is on the rise as more people become familiar with it and more providers incorporate it into their platforms. The digital currency has several clear benefits for the every-day user, yet still faces scrutiny

June 25, 2019

[Infographic] Team Collaboration in 2019

Team collaboration has become a key component of the digital workplace landscape. It combines cross-platform synchronous and asynchronous interaction modes with elements of collaboration infrastructure that may be mobile-f

June 21, 2019

[Infographic] Global Mobility Management

Today, enterprises are often faced with the challenging reality of the global economy, where talents and opportunities have transcended beyond country borders. The current and traditional processes are highly frustrating,

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