What’s New in the AGN?
by Kalyn Stockman
An AGN Overview
The Aragon Guest Network (AGN) is a community that gives you free and direct access to select research notes, including Visual Research in video format, as well as the opportunity to chat with Aragon analysts. An AGN membership lasts 45 days!
Just last month, our AGN got a nice refresh. We uploaded new, popular content for AGN members to access for free. We even included 3 of our Visual Research videos! Take a look at the latest AGN items:
Visual Research Videos available for FREE on the AGN:
- The Aragon Research Globe for Digital Transaction Management, 2020 Video
- The Aragon Research Globe for Enterprise Video, 2019 Video
- COVID-19 Action Video
New Full Research Notes available for FREE on the AGN:
***Note: This is not the entire list of available research on the AGN, but simply covers our most recent additions!
Workflow and content automation (WCA) overlaps with robotic process automation (RPA) but it focuses on the machine creation and routing of documents. This shift to the automation of content represents a change in how documents will be produced. Human labor will be augmented by digital labor. We evaluate twelve key providers that are leading the charge in the WCA market.
Team collaboration is on the rise and becoming a go-to element of modern digital work. Aragon’s Globe for Team Collaboration for 2019 evaluates 18 major providers making a difference in this space.
The unified communications and collaboration market is evolving and while the platform play is here, the new focus is on leveraging these platforms with third-party partner offerings to enable new solutions that meet the needs of more buyers. The rise of marketplaces in UCC is a growing trend and this note examines this shift and the reasons for it.
Many organizations and individuals continue to confuse and conflate the role of an enterprise architect and other architect roles (e.g., application architect, solution architect). In this research note, we differentiate architecture roles based on their scope and focus, and provide technology and service providers (TSPs) with advice on how to communicate effectively to each role.
The world of customer engagement is changing and the shift to customer experience will put significant pressure on the enterprise to move to a more real-time, customer-focused enterprise. Aragon identifies four Hot Vendors that are making a difference with their customer experience cloud offerings.
In our top ten predictions for 2020, Aragon covers several key areas of increasing evolution/revolution including collaboration, internet of things (IoT), social networking, digital business, data center/cloud, artificial intelligence, and security.
The chatbots are coming—should we be afraid or should we welcome them? This research note outlines a process for evaluating modern software robots (bots, or digital labor) to augment or replace human workers. We present options for selecting digital labor candidates that build on best practices in human capital management (HCM).
In this note, we outline a framework for comparing the depth of an AI-powered conversational interface according to its function in a specific application and discuss significant trends.
Many companies are gaining a competitive edge by leveraging voice analytics tools to optimize on conversations being had and gain real-time business insights. However, many organizations don’t know how to use these tools effectively. In this note, we will explore the use cases for voice analytics tools that are already being leveraged today.
If you’re interested in accessing these free research notes as well as other resources, simply access the form below. The AGN is also full of pre-downloaded eBooks, infographics, and more. What are you waiting for?