March 1, 2019
Blogs
ServiceMax Disrupts the Service Cloud Market Buys Zinc
By Jim Lundy While others have tried, this week ServiceMax disrupted the service market by taking a leap and buying Team Collaboration provider Zinc. Zinc provides Team Collaboration capabilities similar to Slack and Mi
February 28, 2019
Don’t Fall into the Widening Customer Experience Gap
by Betsy Burton Consumers and businesses do not want to be viewed as living in two distinct worlds (physical and virtual). And yet, many of the traditional retail, banking/investment, travel/hospitality organizations ha
February 25, 2019
Transform Tour Q&A with CEO Jim Lundy
The Aragon Research Transform Tour is stopping in Redwood City, CA on April 16th, 2019 and Boston, MA on May 2nd, 2019. You're invited to join Aragon Research analysts for these complimentary events as they provide strate
February 21, 2019
Sales Coaching and Learning Will Challenge Corporate Learning Market
By Jim Lundy On February 21st, 2019 we published our first evaluation of sales coaching and learning providers. Nearly all of the providers in this market are separate and distinct from LMS providers, which we often ref
Samsung Baselines Foldable Smartphones with the Galaxy Fold
by Samra Anees Samsung is kicking off a new era of smartphone with the introduction of the Galaxy Fold— a smartphone that functions as both a phone and a tablet. Samsung introduced the phone at their Unpacked event on
February 20, 2019
Time For New Business Perspectives: Looking Outside-In
by Betsy Burton Digital business fundamentally changes the way that business leaders need to engage with their partners and customers. The challenge is that the most significant issues they face are about changing their
Meet Aragon Research’s February 2019 Employee of the Month
by Patricia Lundy Welcome to our Aragon Research Employee of the Month blog series, where we will be highlighting the notable accomplishments of our hardworking team. In this very first blog in the series, we’d like t
February 19, 2019
Slack Makes the App Design Journey Seamless with Block Kit
by Samra Anees Slack is all about integrations, and it just made them more seamless with the release of Block Kit. This feature aims to make Slack more accessible to app builders by providing consistency across devices
February 15, 2019
Amazon Pulls Out of $3 Billion New York Headquarters Plan
by Samra Anees People have anticipated Amazon's new campus opening in Long Island City, New York for months, but on February 14th, Amazon pulled out of the plan due to concerns that some politicians would be uncooperati
February 13, 2019
LinkedIn Copies Facebook with Live Video
by Jim Lundy LinkedIn announced the beta of its live video feature, LinkedIn Live, which will allow users to live broadcast events or to simply share videos. This blog examines this move—which most consider a late mov
February 4, 2019
Why Did the U.S. Government Indict Huawei?
by Jim Lundy The truth is chasing Huawei and on January 29th, the U.S. federal government indicted Huawei on 29 counts for lying about its financial dealings with Iran and for stealing designs for a robot arm from T-Mob
January 30, 2019
[Vlog] Can AI Democratize the Legal System with e-Discovery?
Produced by Adrian Bowles, PhD "The reason that the legal system is so expensive isn't because it takes a lot of time looking at the relevant documents; it's the amount of time and amount of money you have to spend look
January 24, 2019
2019 Hot Vendors: 5 Hot Questions, Answered
by Katie Woodford We just wrapped up the end of the year honoring 2018’s Hot Vendor, Innovation, and Women in Tech award recipients at Transform 18, but it’s that time of year again to open this year’s Hot Vendor
Cyber war Flashback: the Huawei Hacks of Cisco and Nortel
by Jim Lundy Huawei is under fire and has been accused by many of being a spy for its home country of China. This week, Huawei increased its PR game by claiming that no one can prove that it is spying for China. However
Are Voice Biometrics Ready for Primetime Authentication?
by Adrian Bowles, PhD I was asked recently whether synthetic speech poses a danger in a world where voice is increasingly used to authenticate identity. First, we need to be careful with terminology. Synthetic speech
January 18, 2019
How Can Apple Recover from Disappointing Sales in China?
by Jim Lundy Apple has had one of the largest revenue growth runs of any firm in the last 20 years, primarily due to one thing: the iPhone. However, Apple CEO Tim Cook recently warned investors that it will miss its rev
January 17, 2019
Salesforce in Talks to Buy ClickSoftware to Own Its Field Service
by Jim Lundy This blog was last updated on August 8th, 2019. On January 16th, 2019, it was reported via Reuters that Salesforce is in talks to buy Israeli and Boston-based ClickSoftware for U.S. $1.5 billion. This
Hot Vendor Throwback: A Look at 5 Key Categories from 2018
by Katie Woodford, featuring Aragon analyst insights In 2018, Aragon Research continued its tradition of honoring noteworthy, visionary, and innovative technology providers and published its sixth annual series of Hot V
January 16, 2019