Special Report: Using Conversational AI to Transform Your Customer Interactions

Communication is a key component of business. The interactions between an enterprise and its customers and the quality of those interactions determines the growth of the business. Conversational AI can be utilized to improve these interactions, therefore improving the customer experience and generating more revenue. 

As customers become increasingly comfortable with interacting with machines, it is important to understand how utilizing conversational AI can transform your customer interactions. These platforms are evolving to become preferable for customers due to three main factors:

  • Convenience: Conversational AI interactions require low effort from customers and offer quick, accurate responses from the platform. These tools also offer constant availability to customers, something that humans alone cannot offer.
  • Personalization: Conversational AI tools are able to understand the context surrounding a customer interaction. This happens through machine learning.
  • Self-Service: People are becoming accustomed to less interaction with human help, and they prefer to research your products and services on their own. This process can be quicker and more helpful if it is automated.
Conversational AI 2021 Special Report

Good customer service ultimately leads to higher lead conversion and increased revenue. Implementing conversational AI allows your organization to interact with more customers and become more adept at meeting their immediate needs. The data gathered from Conversational AI tools also allows sales teams to gain more insights about the customer journey.

This special report provides research that can help you prepare for the growth of the Conversational AI market and how to utilize it to improve your customer interactions.

[Free Research] The Conversational AI Maturity Model

The Conversational AI Maturity Model

[Free eBook] The Conversational AI Maturity Model

Globe for Conversational AI

The conversational AI market is seeing explosive growth as technology providers are trying to keep up with the demand for intelligence-powered conversational solutions across industry verticals. Aragon’s first Aragon Research Globe™ for Conversational AI examines 22 major providers in a market category that is growing at a very fast rate

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Globe for ICC

If there was any doubt about the strategic importance of contact centers, that doubt went away during the pandemic. Many contact center providers were able to react quickly to provide enhanced services, including virtual agent capabilities for remote contact center associates. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.

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HV in Conversational AI

Conversational artificial intelligence (AI) providers offer enterprises tools to streamline and automate the process of deploying intelligent virtual assistants and chatbots. Aragon has identified four vendors in conversational AI that are making an impact in the conversational AI market.

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Four Key Trends in Conversational AI

The accuracy and maturity of conversational AI is rapidly accelerating due to significant advances in natural language processing (NLP) which in turn is driven by major advances in artificial intelligence (AI) technologies. This research note identifies four key trends driving the Conversational AI Market.

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