July 13, 2022
Author: Paula Quiroz
July 8, 2022
What is Marketing Operations (Mops) and Other Important Questions
By Paula Quiroz Here are answers to the top most frequently asked questions about Marketing Operations: What is marketing operations (MOps)? Marketing Operations (MOps) refers to people, processes, and t
A Guide to Multichannel Contact Center
By Paula Quiroz A call center is often times the first and primary method of communication between a business and its customers or prospects, helping move them further along the company's customer journey.
July 7, 2022
Technology and Business Layoffs, The Silent Dance of Productivity
By Ken Dulaney Can businesses expect layoffs in the near future? At a recent Aragon Research event I sat with a few of our technology vendor executives for a nice chat during dinner. They had all tamped dow
Google LaMDA: Is Sentience in The Eye of The Beholder?
By Betsy Burton On June 6, 2022, Google placed Blake Lemoine, one of its senior engineers working on personalization algorithms and AI, on paid administrative leave. The reason was that Mr. Lemoine claimed that Googleâ€
June 30, 2022
What is Business Architecture?
By Betsy Burton For years, I have been talking with organizations about the importance of business architecture as a critical part of enterprise architecture. Many organizations are getting that it is import
4 Tips For Growing Your Business by Turning a Service Into a Product
By Paula Quiroz Entrepreneurs often face many challenges – one of the the biggest hurdles for service providers is figuring out how to scale their business. This hurdles occurs because often times, businesses that
What Are the Top 3 Customer Support Trends of 2022?
By Cindy Khantushig What is your first step to resolving an issue with a product or service? You may eventually find yourself reaching out to customer support, the team responsible for helping out with a p
GitHub Opens Up Its AI-Assisted Coding Tool to the Public
By Adam Pease GitHub just announced the release of its Copilot artificial intelligence solution for developers. The tool, which has been in a closed beta for some time, will now be publicly available for $10 a month. Th
Top Customer Engagement Trends and Insights – 2022
By Paula Quiroz A strong customer engagement strategy is essential: 84% of companies that work to improve their customer engagement strategies report an increase in their revenue. Besides increasing revenue and sale
June 24, 2022
Why Leading Industries Are Investing in Interoperability
By Paula Quiroz Interoperability is an integral part of business. With remote and hybrid work making the workplace more global and interconnected, interoperability provides key business benefits. So, what is interope
June 23, 2022
Business Transformation Requires Future State Thinking, First and Foremost
By Betsy Burton For years I've been advising enterprise architects to focus on their future state first and foremost, and then to use this future state focus to guide and inform how they evolve their current state. I have
Aragon Research Top Ten Technologies and Predictions for 2022 and 2027
By Betsy Burton I am so excited to get to share with all of you that Aragon Research has released its top ten technologies for 2022 and 2027. This list is intended to help business and technology leaders make the b
Understanding Risk Management Trends in 2022
By Paula Quiroz From the long term effects of a global pandemic to the Great Resignation, understanding the risk management trends we're facing in 2022 is immensely important for every business and industry. In this bl
Namirial Dives Into Content AI and Digital Identity with Three Key Acquisitions
By Jim Lundy Namirial is making moves to innovate and prepare for the future. A leader in digital transaction management, Namirial has made two strategic acquisitions in the last six months that are significant: one
June 22, 2022
June 2022 Aragon Cares: No Kid Hungry
By Cindy Khantushig According to No Kid Hungry, 1 in 6 kids is at risk of hunger in America, today. That is nearly 13 million children. The severity of childhood hunger increases in the summer months because ch
Is Oracle Cloud Infrastructure Positioned to Soar in 2023?
By Craig Kennedy On Monday, June 13, 2022, Oracle reported its fiscal fourth-quarter 2022 earnings, showing significant growth in cloud infrastructure revenue. This blog will look at the numbers and discuss what this me
June 15, 2022
The Most Frequently Asked Questions about the Digital Workspace
By Paula Quiroz With the need for remote and hybrid work solutions, many businesses and organizations have had to rethink how they view the workspace. Industry leaders have pivoted towards the digital workspace to he
What is Sales Enablement? How Can It be Used to Improve Sales Results?
By Paula Quiroz The question many leaders ask is: What is sales enablement? However, the question shouldn't be: What is enablement? It should be: How do we build a strong and effective sales enablement strategy? L