September 26, 2018
Author: Paula Quiroz
September 24, 2018
How Technology Is Fueling People-Centric Communication and Collaboration
(Aragon Live Podcast) – In this episode, Jose Pastor, VP of Product Management at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key trends in the communications and collaboration
September 18, 2018
The Race to Automate Communications and Collaboration
(Aragon Live Podcast) – In this episode, Yaniv Masjedi, CMO at Nextiva, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss innovation in business communications. Take a listen to learn more about t![[Infographic] The Evolution of Contact Center](https://aragonresearch.com/wp-content/uploads/2018/09/Infographic-The-Evolution-of-Contact-Center.png "[Infographic] The Evolution of Contact Center 23")
September 10, 2018
[Infographic] The Evolution of Contact Center
As businesses have evolved into digital enterprises, demand has risen for more advanced and integrated communications capabilities. Newer technologies—especially those driven by AI—are being introduced to the contac![[Infographic] 10 Major Trends Impacting Communications and Collaboration](https://aragonresearch.com/wp-content/uploads/2018/08/Infographic-10-Major-Trends-Impacting-Communications-and-Collaboration.png "[Infographic] 10 Major Trends Impacting Communications and Collaboration 24")
August 20, 2018
[Infographic] 10 Major Trends Impacting Communications and Collaboration
Today, business and IT leaders want faster outcomes and are seeking providers that can deliver on this demand. While unified communications and collaboration (UCC) is still a market in flux, providers are answering by s![[Infographic] The Automation Engine: 5 Trends Driving the Rise of WCA](https://aragonresearch.com/wp-content/uploads/2018/08/Infographic-The-Automation-Engine-5-Trends-Driving-the-Rise-of-WCA.png "[Infographic] The Automation Engine: 5 Trends Driving the Rise of WCA 25")
[Infographic] The Automation Engine: 5 Trends Driving the Rise of WCA
We are leaving the content management era and entering the content automation era, and in response, Workflow and Content Automation (WCA) is a new category of content that focuses on automating document processes. WCA i
July 30, 2018
[Infographic] What is a Digital Business Platform?
Despite all of today's talk of digital transformation, most organizations don't have the resources they need to test all of the emerging digital technologies individually, much less in typical combinations. With the rise o
July 2, 2018
[Infographic] Digital Marketing 101
With the proliferation of online spaces, digital content, and multichannel touchpoints, digital marketers face challenges in delivering valuable content to prospects and measuring the results. Every brand and industry
June 21, 2018
Infographic: Close More Deals with a Sales Engagement Platform
Do your sales team's pain points include app overload, workflow interruption, and not enough time to customize content for prospects? While sales enablement tools—a term that excludes all non-CRM tools—have helped s
June 15, 2018
[Infographic] Cybersecurity and IoT: 4 Things You Need to Know
How can enterprises—and individuals—help to minimize their chances of a cyberattack? With the growing number of interconnected IoT (Internet of Things) devices in the enterprise, IT workers are faced with growing ch
June 12, 2018
Shifting to People-Centric Communications and Collaboration
(Aragon Live Podcast) – In this episode, Neha Mirchandani, VP of Corporate Marketing at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key trends in the communications and collabor
April 4, 2018
Infographic: The Next AI Frontier
How can perceptive input and emotive output change the way we do business? Join Lead Analyst for AI Adrian Bowles, PhD for a live webinar as he covers these next-generation technologies, how they expand the domain of na
March 23, 2018
Infographic: The Eras of Content
The content management market is in a transitional phase, and Aragon Research believes that content is heading toward a more intelligent era. Although most people haven't heard of headless CMS, they do know about a co
March 8, 2018