October 11, 2018
Introducing BIZTEX Plus and Visual Forecasts
(Aragon Live Podcast) – In this Q&A episode, CEO Jim Lundy discusses Aragon's new research methodology and new service offering. Take a listen to hear about why our market forecasts are forecasts you can tr
October 9, 2018
Intelligent Content Analytics for the Modern Enterprise
by Nicole Speciale What Is Intelligent Content Analytics (ICA) and What Is Its Impact? ICA is a business category that goes beyond the traditional store-and-secure approach to content management to enable actionable insiSeven Questions with Nintex’s Kristin Treat
Aragon Research is gearing up for its second annual Women in Technology (WIT) Awards. We decided a great way to highlight the extensive contributions of last year's winners was to personally interview them and share their
October 3, 2018
Software AG Acquires Built.io for Hybrid and Cloud Integration
by Jim Sinur On September 28th, Software AG announced the acquisition of Built.io, a San Francisco-based iPaaS company, to extend Software AG’s webMethods Integration Platform. While the primary motivation was to
September 28, 2018
Quip Slides Puts Salesforce on Collision Course
by Jim Lundy It used to be that when you called Microsoft for support and you didn't use Outlook, they examined your domain and determined that you use Google. Email is one thing, but when a firm starts to take on the mWorking with an Analyst Firm: Your Top Five Questions
by Nicole Speciale Working with an analyst firm offers many strategic advantages that enterprises would be wise to leverage. The truth, however, is that many are not yet working with an analyst firm and many still may n
September 26, 2018
Google Enhances Dialogflow for More Intelligent Contact Centers
by Nicole Speciale View a PDF of this First Cut. Summary: Google is adding AI-powered virtual agents, analytics, natural language understanding (NLU), and more to its Dialogflow offering. Google also introduced itsSalesforce Einstein Voice Will Be Powered by Apple
by Jim Lundy Salesforce announced Einstein Voice ahead of Dreamforce, but yesterday, the big unveil showed that Apple Siri is powering Einstein Voice, which is currently under development. Yesterday, Apple and SalesforcDon’t Miss Out on Aragon’s Biggest Event of the Year
by Katie Woodford With just over two months to go until our annual December event, we have to ask, did you RSVP yet? As a relative newcomer to Aragon, this will be my first Hot Vendor, Innovation, and Women in Tech
September 24, 2018
A Conversation with Jose Pastor of RingCentral
by Jim Lundy The customer is king in the modern era. Users are making it clear how they want to communicate and collaborate, and providers are responding with more integrated offerings that enable seamless experiences.
How Technology Is Fueling People-Centric Communication and Collaboration
(Aragon Live Podcast) – In this episode, Jose Pastor, VP of Product Management at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key trends in the communications and collaboration
September 18, 2018
Enterprise Content Management (ECM): Then vs. Now
by Nicole Speciale Over the past four years, enterprise content management (ECM) has grown dramatically. This is largely due to the development of newer technologies and increased accessibility to enterprise content in
The Race to Automate Communications and Collaboration
(Aragon Live Podcast) – In this episode, Yaniv Masjedi, CMO at Nextiva, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss innovation in business communications. Take a listen to learn more about t
September 14, 2018
Winning Sales: Understanding SPIN in Discovery Calls
by Jim Lundy As an analyst firm, we always get asked how certain products compare against others on the market. Along with this, we also know a great deal about leading sales practices. When it comes to sales and winnin
September 13, 2018
Digital Delivers at TIBCO NOW 2018
by Jim Sinur While some debate the meaning of digital transformation and others predict the “digital fail,” there are others delivering better digital solutions using a variety of approaches. Summarized here are thr
September 12, 2018
Genesys G-Summit 2018: Innovation at the Front
by Nicole Speciale Last week, I attended the Genesys G-Summit in San Francisco. This year, the event combined presentations, performances, and panels to showcase Genesys’ approach and updates to its contact center pla![[Infographic] The Evolution of Contact Center](https://aragonresearch.com/wp-content/uploads/2018/09/Infographic-The-Evolution-of-Contact-Center.png "[Infographic] The Evolution of Contact Center 25")
September 10, 2018
[Infographic] The Evolution of Contact Center
As businesses have evolved into digital enterprises, demand has risen for more advanced and integrated communications capabilities. Newer technologies—especially those driven by AI—are being introduced to the contac
September 7, 2018
Blockchain Isn’t Enough to Get Me Excited About AGI-ICOs
by Adrian Bowles, PhD Artificial general intelligence (AGI) is the holy grail of AI. The G (for general) is the key, as AGI refers to technology that is domain and task-independent. Like a child, a system with true AGI
September 6, 2018