Author: David Mario Smith Date: December 12, 2013
Topic: Workplace Research Note Number: 2013-49
Issue: What are the macro trends impacting the evolution of work?
Summary: The next-generation workplace is rapidly emerging, and many elements are creating conflict and confusion. Enterprises need a new strategic approach. We identify eight key strategic actions enterprises and IT leaders should take.
The workplace has changed dramatically in the past several years. A convergence of forces such as real-time technology, globalization, consumerization and BYOD have obliterated geographical distinctions and flattened the world of work. “Work” is no longer just a physical place we go to, but what we do, anywhere, anytime, using any device.
Global forces are pressuring businesses to be agile yet contain costs. Business leaders are learning how to use technology and acquire it on their own without the help of IT. These trends, together with the demand for rapid response and new business solutions, are overwhelming IT organizations. As the leader, change agent, support system and gatekeeper of the information ecosystem, IT is losing ground daily to the onslaught of innovation. IT needs a new strategic approach to survive the conflicts emerging from different fronts of the workplace revolution. In this research note, we outline eight steps that enterprises can take to prepare for the next-generation workplace (see Note 1 and Figure 1).
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