January 15, 2018
Author: Jim Lundy
December 19, 2017
Salesforce myTrailhead Will Challenge Allego and MindTickle
by Jim Lundy (Aragon Research) – There are times when markets become split or more vertically-focused. As I mentioned last week, the learning market is in the midst of a bifurcation. Sales learning and development i
December 11, 2017
Rise of Sales Learning–Different Than Your Corporate LMS
by Jim Lundy (Aragon Research) – One of the most vital, must-do activities in sales is training. Not just training bootcamps, but continuous training. Having covered corporate training for the last 15 years, all of
December 4, 2017
Amazon Makes a Major Move Into Content Analytics
by Jim Lundy (Aragon Research) – At AWS re:Invent 2017, Amazon's event last week in Las Vegas, it announced new capabilities that will make it more of a serious player in AI-based cloud computing. Even more impor
November 21, 2017
Aragon Disrupts Gartner and Forrester with Visual Research
by Jim Lundy (Aragon Research) – In 2013, Aragon coined the tagline "Video is the new document" as a way to signify and communicate the importance of video for both consumers and enterprises. It struck a chord as
November 14, 2017
Dreamforce #DF17: Salesforce and Google Partner to Thwart Microsoft
By Jim Lundy (Aragon Research) – At Dreamforce 2017, also referred to as #DF17, Salesforce announced a major partnership with Google that is more than just Cloud. Diane Green, SVP of Google Cloud, made an appearance
November 6, 2017
BroadSoft, Nextiva, and RingCentral: The Conference Recap
By Jim Lundy (Aragon Research) – BroadSoft, Nextiva, and RingCentral all held their annual Partner and Customer Conferences last week. I attended all three and all were designed to entice current partners and cus
October 26, 2017
Amazon Cloud Cam and Key Will Disrupt Google, UPS, and FedEx
By Jim Lundy (Aragon Research) – Amazon announced two new offerings yesterday: Amazon Cloud Cam and Amazon Key. Cloud Cam is a Nest-like home security camera that offers Cloud recording and can support up to ten cam
October 23, 2017
Cisco Buys BroadSoft: The Best Defense is Offense
By Jim Lundy (Aragon Research) – Today, Cisco announced it is buying UCC provider BroadSoft for roughly U.S. $1.9 Billion. There are multiple reasons for this move, and while some of them are defensive, that's not a
October 12, 2017
Box Dives Into Intelligent Content Analytics with Launch of Box Skills
by Jim Lundy View a PDF of this First Cut. Summary: On October 11th, 2017, Box Announced Box Skills, its new Intelligent Content Analytics (ICA) offering that upon launch will be able to analyze text, voice, image,
September 28, 2017
Microsoft Teams Replaces Skype for Business
By Jim Lundy (Aragon Research) – At the Microsoft Ignite conference this week in Orlando, Microsoft finally confirmed what had long been rumored: Microsoft Teams is replacing Skype for Business. It isn't that the
September 6, 2017
VMworld 2017: Cloud, Partners, Security, and Workspace One
By Jim Lundy (Aragon Research) – I attended VMworld 2017 in Las Vegas and have to say it was one of the best VMworlds in recent memory. Clearly, cloud messaging was in the air and even the partner landscape started
August 28, 2017
Board Wars: Why Uber’s New CEO Won’t Last 24 Months
By Jim Lundy (Aragon Research) – Yesterday, Uber announced its new CEO Dara Khosrowshahi, who has been running and growing Expedia for a number of years. Khosrowshahi will now be challenged with fixing the multitude
August 22, 2017
Allego Challenges Brainshark and CallidusCloud in Sales Training
By Jim Lundy (Aragon Research) – Allego, based in Needham, Massachusetts, focuses on developing a mobile-first video sales learning platform. It had a strong first half of 2017, displaying a growing demand for video
August 16, 2017
Week in Tech: Apple, FrontSpin, Orion Labs, Zoom
By Jim Lundy (Aragon Research) – Last week was a busy week in tech. This blog provides a summary of the Tech Titans prepping for fall launches and startups who are trying to make their mark. Apple Preps for the iPh
August 14, 2017
Mitel Acquires ShoreTel; Prepares for UCC Battle to Own the Enterprise
By Jim Lundy View a PDF of this First Cut. Summary: On July 27th, 2017, Mitel announced the intent to purchase UC provider ShoreTel for U.S. $430 million. Event: Mitel announced that it is buying ShoreTel for ap
August 2, 2017
Nuxeo Preps for Growth, Adds Chris McLaughlin as CMO
By Jim Lundy (Aragon Research) – OpenText’s loss is Nuxeo’s gain. When Dell EMC announced last September that it was selling its EMC Division to OpenText, it was clear that not all the Documentum executive
July 25, 2017
Cisco Flips a Switch, Pivots to Software and Security
By Jim Lundy (Aragon Research) –A funny thing happened at Cisco Live 2017 - Cisco made a pivot to Software. We're not talking Collaboration, as Cisco has done that for years. Cisco announced what it calls Intent-based
July 19, 2017
Five9 Goes Global in Contact Center Market with Summer ’17 Release
By Jim Lundy (Aragon Research) – Five9 announced its Summer 2017 Cloud Release on July 12th, 2017, and with it a number of new capabilities that prepare it for a larger role in the enterprise. While many might view so
July 7, 2017