July 9, 2019
July 8, 2019
Which Is Growing Faster: Customer Support Systems or Our Expectations?
by Kalyn Stockman I can think of many unpleasant experiences I, an everyday customer, have had with customer support systems. You know, the ones where you’re on hold for thirty minutes, receiving automated messages th
July 5, 2019
Digital Transformation In Financial Services: Putting Customers First
Today, customers want an interactive digital experience that is quick and seamless from beginning to end. That experience in the financial services sector should be no exception. by Emily Tran Enterprises have shift
July 3, 2019
Infographic: Video Learning in the Enterprise
Video is becoming the go-to learning method within the enterprise. While the enterprise is often behind in the quest to provide a more enticing work experience, it is quickly catching up thanks to the latest high-quality,[Infographic] The Importance of Intelligent Content Analytics
Today, enterprises are leaving the enterprise content management (ECM) era that focused on storing/managing data and shifting towards extracting information from their content with intelligent content analytics (ICA). ICA[Infographic] Customer Revenue Optimization
Customer Revenue Optimization (CRO) is an emerging category that can take your sales processes and outcomes to the next level. It automates the selling process and results in more deals and increased revenue for your sales
July 1, 2019
[Infographic] Enterprise Security
Today, cyber attacks are getting increasingly worse and enterprises need to ensure that there are reliable and effective security measures in place. As political tensions continue to rise within the U.S., the potential inc
June 28, 2019
Workplace Security And The Role of Video Analytics
HR and Security leaders should adopt video analytics to add an extra layer of safety and security in their workplace. by Jim Lundy There was an unfortunate tragedy in Morgan Hill, CA this week: a shooting at a Ford[Infographic] Cryptocurrency
Cryptocurrency is on the rise as more people become familiar with it and more providers incorporate it into their platforms. The digital currency has several clear benefits for the every-day user, yet still faces scrutinyCan Facebook Be Trusted In the Enterprise After Spying On Teens?
by Jim Lundy As reported widely by TechCrunch earlier this year, Facebook announced that it was ending its practice of using its VPN Tool Onavo to spy on teenagers. This came after Apple forced the issue by revoking the
June 26, 2019
Digital Platform Market Bifurcates Into DBP and Solution
by Betsy Burton As Jim Lundy and I have started working toward an update to our Digital Business Platform Globe, we are finding that most technology providers say that they have some form of a “digital platform.” Th
June 25, 2019
Business Leaders Should Be Wary Of Crowdsourced Technology Reviews
by Jim Lundy In 2016, I was approached by an employee of crowdsourced review site G2 Crowd asking me to do a paid review for some software offerings. I declined and posted the invite on LinkedIn. Since that time, a numb[Infographic] Team Collaboration in 2019
Team collaboration has become a key component of the digital workplace landscape. It combines cross-platform synchronous and asynchronous interaction modes with elements of collaboration infrastructure that may be mobile-f
June 21, 2019