Technology and Business Blogs

google assistant conversations and privacy

July 17, 2019

Your Conversations Aren’t Private Around Google Assistant

by Samra Anees As more voice-controlled systems come online, there are growing privacy concerns surrounding how our devices listen to us—even when we are unaware and when they are not being used. As we have seen in th

[Infographic] Latest Trends In Digital Transaction Management

Digital transaction management (DTM) is growing as a category as businesses digitally transform. Some key benefits of DTM are that it helps to improve and simplify the customer journey, and makes business outcomes faster.

July 16, 2019

[Infographic] Latest Trends In Collaboration

With the rise of intelligence and automation, consumers and employers have an increased desire for better and faster collaboration methods. The combination of AI and the connected world has pushed enterprises to expect mor

July 10, 2019

[Infographic] Learning

The Learning Market is evolving to focus on employee engagement and ensuring that employees are trained and prepared for their specific roles and duties. This shift to content-based, digital learning benefits both the empl

Zoom’s Mac Security Problem and a Fast Response

Updated on July 11th 2:02 PM PDT by Jim Lundy The latest news adds to the growing story about security with Zoom video conferencing. The discovery that Zoom installs a server on Macs was a shocking revelation. This r

Aragon/Lifesize Podcast: Interview with Michael Helmbrecht and Jim Lundy about Security in Business Meetings

(Aragon Live Podcast) – In this episode Michael Helmbrecht, COO at Lifesize, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss the importance of security in business meetings. Security is an a

July 9, 2019

Cisco Doubles Down on AI with Cognitive Collaboration

by Jim Lundy For many, it came as a surprise last year when Chuck Robbins hired Cisco Board Member Amy Chang to run the Collaboration group. While Amy had been a Cisco Board member, she also had a small start-up called

[Infographic] Context-driven Customer Engagement

The emergence of customer experience management (CXM) was a significant step forward in how organizations work with and sell to their customers by understanding and managing all the ways their customers experience their in

July 8, 2019

Which Is Growing Faster: Customer Support Systems or Our Expectations?

by Kalyn Stockman I can think of many unpleasant experiences I, an everyday customer, have had with customer support systems. You know, the ones where you’re on hold for thirty minutes, receiving automated messages th

July 5, 2019

Digital Transformation In Financial Services: Putting Customers First

Today, customers want an interactive digital experience that is quick and seamless from beginning to end. That experience in the financial services sector should be no exception. by Emily Tran Enterprises have shift

July 3, 2019

Infographic: Video Learning in the Enterprise

Video is becoming the go-to learning method within the enterprise. While the enterprise is often behind in the quest to provide a more enticing work experience, it is quickly catching up thanks to the latest high-quality,

[Infographic] The Importance of Intelligent Content Analytics

Today, enterprises are leaving the enterprise content management (ECM) era that focused on storing/managing data and shifting towards extracting information from their content with intelligent content analytics (ICA). ICA

[Infographic] Customer Revenue Optimization

Customer Revenue Optimization (CRO) is an emerging category that can take your sales processes and outcomes to the next level. It automates the selling process and results in more deals and increased revenue for your sales

July 1, 2019

[Infographic] Enterprise Security

Today, cyber attacks are getting increasingly worse and enterprises need to ensure that there are reliable and effective security measures in place. As political tensions continue to rise within the U.S., the potential inc

June 28, 2019

Workplace Security And The Role of Video Analytics

HR and Security leaders should adopt video analytics to add an extra layer of safety and security in their workplace. by Jim Lundy There was an unfortunate tragedy in Morgan Hill, CA this week: a shooting at a Ford

[Infographic] Understanding Cryptocurrency

[Infographic] Cryptocurrency

Cryptocurrency is on the rise as more people become familiar with it and more providers incorporate it into their platforms. The digital currency has several clear benefits for the every-day user, yet still faces scrutiny

Can Facebook Be Trusted In the Enterprise After Spying On Teens?

by Jim Lundy As reported widely by TechCrunch earlier this year, Facebook announced that it was ending its practice of using its VPN Tool Onavo to spy on teenagers. This came after Apple forced the issue by revoking the

June 26, 2019

Digital Platform Market Bifurcates Into DBP and Solution

by Betsy Burton As Jim Lundy and I have started working toward an update to our Digital Business Platform Globe, we are finding that most technology providers say that they have some form of a “digital platform.” Th

can business leaders trust crowdsourced technology reviews

June 25, 2019

Business Leaders Should Be Wary Of Crowdsourced Technology Reviews

by Jim Lundy In 2016, I was approached by an employee of crowdsourced review site G2 Crowd asking me to do a paid review for some software offerings. I declined and posted the invite on LinkedIn. Since that time, a numb

[Infographic] Team Collaboration in 2019

Team collaboration has become a key component of the digital workplace landscape. It combines cross-platform synchronous and asynchronous interaction modes with elements of collaboration infrastructure that may be mobile-f

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