July 25, 2019
My Experience As An Aragon Research Intern: Fulfilling My Goal
by Kalyn Stockman Ever since I can remember, my goal in life was simple: to help others. However, after choosing to study Business Administration with a marketing concentration, I didn’t know quite what achieving that
My Aragon Internship: Refreshing Intelligence
by Emily Tran My name is Emily Tran and this past summer I was a marketing intern at Aragon Research. I am a rising senior at Pepperdine University and my hope this summer was to leverage my marketing skills and dive in
Why Apple’s Purchase of Intel’s 5G Smartphone Modem Business is Strategic
by Jim Lundy Smartphones are not enough in tech today—they are becoming a commodity. There is a big shift coming with 5G and Apple, one of the largest tech vendors in the world, is pretty dependent on a third party Qu
Promoting a “Digital Technology Platform” Is Misleading and A Mistake
by Betsy Burton Every once and a while, I read or hear an industry analyst or technology provider talk about a “Digital Technology Platform” or a “Digital Business Technology Platform” and, I’ll admit, it make![[Infographic] Business Architecture](https://aragonresearch.com/wp-content/uploads/2019/07/Infographic-Business-Architecture-e1569278664332-1.png "[Infographic] Business Architecture 26")
July 24, 2019
[Infographic] Business Architecture
Business architecture (BA) is a formal blueprint that bridges the gap between an organization's strategy and successful execution of that strategy. BA is an important part of enterprise architecture (EA) and takes many asp
July 19, 2019
Seven Questions with Contentstack’s Neha Sampat
Welcome back to our Women in Tech blog series, where we highlight notable and accomplished women in the technology sector. This interview is with with Neha Sampat, CEO of Contentstack and Founder of Built.io, who is
July 18, 2019
Smart Communications Buys Intelledox As WCA Heats Up
by Jim Lundy The workflow and content automation (WCA) market is heating up. Earlier this year, Dropbox acquired WCA provider HelloSign and today, Smart Communications announced that it is buying Intelledox for an undis
July 17, 2019
Seven Questions with Reltio’s Anastasia Zamyshlyaeva
Welcome back to our Women in Tech blog series, where we highlight notable and accomplished women in the technology sector. This interview is with with Anastasia Zamyshlyaeva, who won the 2018 Aragon Research Women in Te
The Next Evolution in Customer Experience (CX)
by Betsy Burton I recently spoke with a large manufacturing organization that was working on a technology-enabled strategy to manage its customer experiences across their organization. The company had multiple different l
Your Conversations Aren’t Private Around Google Assistant
by Samra Anees As more voice-controlled systems come online, there are growing privacy concerns surrounding how our devices listen to us—even when we are unaware and when they are not being used. As we have seen in th![[Infographic] Latest Trends in Digital Transaction Management](https://aragonresearch.com/wp-content/uploads/2019/07/Infographic-Latest-Trends-in-Digital-Transaction-Management.png "[Infographic] Latest Trends In Digital Transaction Management 32")
[Infographic] Latest Trends In Digital Transaction Management
Digital transaction management (DTM) is growing as a category as businesses digitally transform. Some key benefits of DTM are that it helps to improve and simplify the customer journey, and makes business outcomes faster.![[Infographic] Latest Trends in Collaboration](https://aragonresearch.com/wp-content/uploads/2019/07/Infographic-Latest-Trends-in-Collaboration.png "[Infographic] Latest Trends In Collaboration 33")
July 16, 2019
[Infographic] Latest Trends In Collaboration
With the rise of intelligence and automation, consumers and employers have an increased desire for better and faster collaboration methods. The combination of AI and the connected world has pushed enterprises to expect mor![[Infographic] Modern Learning](https://aragonresearch.com/wp-content/uploads/2019/07/Infographic-Modern-Learning.png "[Infographic] Learning 34")
July 10, 2019
[Infographic] Learning
The Learning Market is evolving to focus on employee engagement and ensuring that employees are trained and prepared for their specific roles and duties. This shift to content-based, digital learning benefits both the empl
Zoom’s Mac Security Problem and a Fast Response
Updated on July 11th 2:02 PM PDT by Jim Lundy The latest news adds to the growing story about security with Zoom video conferencing. The discovery that Zoom installs a server on Macs was a shocking revelation. This r
Aragon/Lifesize Podcast: Interview with Michael Helmbrecht and Jim Lundy about Security in Business Meetings
(Aragon Live Podcast) – In this episode Michael Helmbrecht, COO at Lifesize, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss the importance of security in business meetings. Security is an a
July 9, 2019
Cisco Doubles Down on AI with Cognitive Collaboration
by Jim Lundy For many, it came as a surprise last year when Chuck Robbins hired Cisco Board Member Amy Chang to run the Collaboration group. While Amy had been a Cisco Board member, she also had a small start-up called![[Infographic] Context-driven Customer Engagement](https://aragonresearch.com/wp-content/uploads/2019/07/Infographic-Context-driven-Customer-Engagement.png "[Infographic] Context-driven Customer Engagement 38")
[Infographic] Context-driven Customer Engagement
The emergence of customer experience management (CXM) was a significant step forward in how organizations work with and sell to their customers by understanding and managing all the ways their customers experience their in
July 8, 2019
Which Is Growing Faster: Customer Support Systems or Our Expectations?
by Kalyn Stockman I can think of many unpleasant experiences I, an everyday customer, have had with customer support systems. You know, the ones where you’re on hold for thirty minutes, receiving automated messages th
July 5, 2019