October 31, 2017
October 30, 2017
TIBCO NOW 2017: Integration, Business Intelligence & Customer Journeys
By Jim Sinur (Aragon Research) – This year, TIBCO split its well-attended TIBCO NOW conference into three regional conferences: Singapore, Berlin, and San Diego. I attended the U.S. conference in San Diego. The f
October 26, 2017
Amazon Cloud Cam and Key Will Disrupt Google, UPS, and FedEx
By Jim Lundy (Aragon Research) – Amazon announced two new offerings yesterday: Amazon Cloud Cam and Amazon Key. Cloud Cam is a Nest-like home security camera that offers Cloud recording and can support up to ten cam
October 23, 2017
Cisco Buys BroadSoft: The Best Defense is Offense
By Jim Lundy (Aragon Research) – Today, Cisco announced it is buying UCC provider BroadSoft for roughly U.S. $1.9 Billion. There are multiple reasons for this move, and while some of them are defensive, that's not a
October 17, 2017
Transform Sales with Sales Engagement Platforms
(Aragon Live Podcast) – In this episode of Aragon Live, Jim Lundy, CEO and Lead Analyst at Aragon Research, and Michael Schultz, VP of Marketing and Business Development at ClearSlide, discuss this year’s Dr
October 12, 2017
Box Dives Into Intelligent Content Analytics with Launch of Box Skills
by Jim Lundy View a PDF of this First Cut. Summary: On October 11th, 2017, Box Announced Box Skills, its new Intelligent Content Analytics (ICA) offering that upon launch will be able to analyze text, voice, image,
September 28, 2017
Microsoft Teams Replaces Skype for Business
By Jim Lundy (Aragon Research) – At the Microsoft Ignite conference this week in Orlando, Microsoft finally confirmed what had long been rumored: Microsoft Teams is replacing Skype for Business. It isn't that the
September 26, 2017
Understanding Three Prevalent Types of Customer Centric Cultures
By Jim Sinur (Aragon Research) – What does a customer centric culture really look like? This blog will explore three major types of customer centric cultures: community based, chameleon based, and commodity based. A
September 19, 2017
Making the Case for Customer Journey Mapping: Two Approaches
By Jim Sinur (Aragon Research) – Some organizations believe investing in customer journey mapping includes buying technology—to assist in creating and maintaining the best customer journeys for a variety of custom
September 13, 2017
Genpact Acquires TandemSeven; Prepares for Digital Transformations
by Jim Sinur View a PDF of this First Cut. Summary: On September 7th, 2017, Genpact announced the intent to purchase TandemSeven for an undisclosed price. Event: Genpact announced that it is buying TandemSeven,Three Key Success Factors to Transform Your Customer Experience
By Jim Sinur (Aragon Research) – Are you proud of your customer experience? Most top executives are not! According to a recent Harvard Business Review Analytic Services study with in-depth interviews involving 68
The Rise of Content Analytics
(Aragon Live Podcast) – In this episode of Aragon Live, Jim Lundy, CEO and Lead Analyst and Nicole Wright discuss a new category that goes beyond Enterprise Content Management (ECM) called Intelligent Content A
September 6, 2017
The Race Is on to Empower Employees with Modern Learning
(Aragon Live Podcast) – In this episode of Aragon Live, Jim Lundy, CEO and Lead Analyst at Aragon Research, and Marc Moschetto, CMO at PeopleFluent, discuss the race to empower employees with modern learning.Three Ways to Future Proof Your Customer Experience
By Jim Sinur (Aragon Research) – In this competitive digital marketplace, it's becoming more and more difficult to obtain 'customers for life.' In order to maximize the lifetime value of a customer, you have to be pVMworld 2017: Cloud, Partners, Security, and Workspace One
By Jim Lundy (Aragon Research) – I attended VMworld 2017 in Las Vegas and have to say it was one of the best VMworlds in recent memory. Clearly, cloud messaging was in the air and even the partner landscape started
August 29, 2017
The Secret to Creating Excellent Customer Journeys
By Jim Sinur (Aragon Research) – Does your organization designate the touchpoints around how your customers should interact with your systems and your employees? While this approach is common among enterprises, i
August 28, 2017
Board Wars: Why Uber’s New CEO Won’t Last 24 Months
By Jim Lundy (Aragon Research) – Yesterday, Uber announced its new CEO Dara Khosrowshahi, who has been running and growing Expedia for a number of years. Khosrowshahi will now be challenged with fixing the multitude
August 23, 2017
How Demolishing Silos Will Improve the Customer Journey
By Jim Sinur (Aragon Research) – Every organization practices some degree of labor and skill specialization because of the limits of what people can do, what organizations of people can do, and system constraints. T
August 22, 2017
Allego Challenges Brainshark and CallidusCloud in Sales Training
By Jim Lundy (Aragon Research) – Allego, based in Needham, Massachusetts, focuses on developing a mobile-first video sales learning platform. It had a strong first half of 2017, displaying a growing demand for video
August 16, 2017