Technology and Business Blogs

July 25, 2019

Promoting a “Digital Technology Platform” Is Misleading and A Mistake

by Betsy Burton Every once and a while, I read or hear an industry analyst or technology provider talk about a “Digital Technology Platform” or a “Digital Business Technology Platform” and, I’ll admit, it make

July 24, 2019

[Infographic] Business Architecture

Business architecture (BA) is a formal blueprint that bridges the gap between an organization's strategy and successful execution of that strategy. BA is an important part of enterprise architecture (EA) and takes many asp

July 19, 2019

Seven Questions with Contentstack’s Neha Sampat

Welcome back to our Women in Tech blog series, where we highlight notable and accomplished women in the technology sector. This interview is with with Neha Sampat, CEO of Contentstack and Founder of Built.io, who is

July 18, 2019

Smart Communications Buys Intelledox As WCA Heats Up

by Jim Lundy The workflow and content automation (WCA) market is heating up. Earlier this year, Dropbox acquired WCA provider HelloSign and today, Smart Communications announced that it is buying Intelledox for an undis

July 17, 2019

Seven Questions with Reltio’s Anastasia Zamyshlyaeva

Welcome back to our Women in Tech blog series, where we highlight notable and accomplished women in the technology sector. This interview is with with Anastasia Zamyshlyaeva, who won the 2018 Aragon Research Women in Te

context-drive customer engagement is the next step

The Next Evolution in Customer Experience (CX)

by Betsy Burton I recently spoke with a large manufacturing organization that was working on a technology-enabled strategy to manage its customer experiences across their organization. The company had multiple different l

google assistant conversations and privacy

Your Conversations Aren’t Private Around Google Assistant

by Samra Anees As more voice-controlled systems come online, there are growing privacy concerns surrounding how our devices listen to us—even when we are unaware and when they are not being used. As we have seen in th

[Infographic] Latest Trends In Digital Transaction Management

Digital transaction management (DTM) is growing as a category as businesses digitally transform. Some key benefits of DTM are that it helps to improve and simplify the customer journey, and makes business outcomes faster.

July 16, 2019

[Infographic] Latest Trends In Collaboration

With the rise of intelligence and automation, consumers and employers have an increased desire for better and faster collaboration methods. The combination of AI and the connected world has pushed enterprises to expect mor

July 10, 2019

[Infographic] Learning

The Learning Market is evolving to focus on employee engagement and ensuring that employees are trained and prepared for their specific roles and duties. This shift to content-based, digital learning benefits both the empl

Zoom’s Mac Security Problem and a Fast Response

Updated on July 11th 2:02 PM PDT by Jim Lundy The latest news adds to the growing story about security with Zoom video conferencing. The discovery that Zoom installs a server on Macs was a shocking revelation. This r

Aragon/Lifesize Podcast: Interview with Michael Helmbrecht and Jim Lundy about Security in Business Meetings

(Aragon Live Podcast) – In this episode Michael Helmbrecht, COO at Lifesize, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss the importance of security in business meetings. Security is an a

July 9, 2019

Cisco Doubles Down on AI with Cognitive Collaboration

by Jim Lundy For many, it came as a surprise last year when Chuck Robbins hired Cisco Board Member Amy Chang to run the Collaboration group. While Amy had been a Cisco Board member, she also had a small start-up called

[Infographic] Context-driven Customer Engagement

The emergence of customer experience management (CXM) was a significant step forward in how organizations work with and sell to their customers by understanding and managing all the ways their customers experience their in

July 8, 2019

Which Is Growing Faster: Customer Support Systems or Our Expectations?

by Kalyn Stockman I can think of many unpleasant experiences I, an everyday customer, have had with customer support systems. You know, the ones where you’re on hold for thirty minutes, receiving automated messages th

July 5, 2019

Digital Transformation In Financial Services: Putting Customers First

Today, customers want an interactive digital experience that is quick and seamless from beginning to end. That experience in the financial services sector should be no exception. by Emily Tran Enterprises have shift

July 3, 2019

Infographic: Video Learning in the Enterprise

Video is becoming the go-to learning method within the enterprise. While the enterprise is often behind in the quest to provide a more enticing work experience, it is quickly catching up thanks to the latest high-quality,

[Infographic] The Importance of Intelligent Content Analytics

Today, enterprises are leaving the enterprise content management (ECM) era that focused on storing/managing data and shifting towards extracting information from their content with intelligent content analytics (ICA). ICA

[Infographic] Customer Revenue Optimization

Customer Revenue Optimization (CRO) is an emerging category that can take your sales processes and outcomes to the next level. It automates the selling process and results in more deals and increased revenue for your sales

July 1, 2019

[Infographic] Enterprise Security

Today, cyber attacks are getting increasingly worse and enterprises need to ensure that there are reliable and effective security measures in place. As political tensions continue to rise within the U.S., the potential inc

68 69 70 71 72 73 74 75 76 77 78