March 16, 2026
RingCentral
Adobe CEO Shantanu Narayen to Step Down
By Jim Lundy Adobe CEO Shantanu Narayen to Step Down Adobe announced yesterday that CEO Shantanu Narayen will transition from his role as CEO once a successor is appointed. This marks the end of one of the most s
March 13, 2026
RingCentral AIR Pro: Scaling Agentic Voice AI
By Jim Lundy RingCentral AIR Pro: Scaling Agentic Voice AI RingCentral made a significant move at Enterprise Connect 2026 by unveiling AIR Pro, an autonomous, voice-first AI agent platform designed to handle comple
November 19, 2025
Google Gemini 3.0 puts the market on notice
By Jim Lundy Google Gemini 3.0 puts the market on notice The technological landscape is undergoing a swift, AI-driven evolution. The recent unveiling of Google’s Gemini 3.0 model, coupled with t
November 13, 2025
RingCentral launches Agentic AI Voice Suite
By Jim Lundy RingCentral launches Agentic AI Voice Suite RingCentral has released a wave of new AI and customer engagement products, clearly signaling an aggressive strategy shift from a pure Unif
September 21, 2025
RingCentral Buys CommunityWFM to Bolster RingCX
By Jim Lundy RingCentral Buys CommunityWFM to Bolster RingCX The nature of work in the contact center is undergoing a fundamental shift, expanding from a purely human workforce to one that blends people
February 24, 2025
RingCentral Elevates Kira Makagon to President and COO
By Jim Lundy RingCentral Elevates Kira Makagon to President and COO RingCentral, a leading provider of AI-powered business communications solutions, has announced the appointment of Kira Makagon as President and Chie
February 21, 2025
RingCentral Introduces AI Receptionist: A Game Changer for Customer Communications
By Jim Lundy RingCentral Introduces AI Receptionist: A Game Changer for Customer Communications RingCentral has just launched RingCentral AI Receptionist (AIR), an AI-powered phone agent that leverages gene
August 30, 2024
RingCentral Launches Two Virtual Agents: RingCX AI Agent Assist and RingCX AI Supervisor Assist
By Jim Lundy RingCentral Launches Two Virtual Agents: RingCX AI Agent Assist and RingCX AI Supervisor Assist RingCentral, a leading provider of cloud-based communications and collaboration solutions, has unveiled a suite
August 6, 2024
RingCentral’s Revenue Rises 10%: Contact Center Takes the Spotlight
By Jim Lundy RingCentral's Revenue Rises 10%: Contact Center Takes the Spotlight RingCentral, a leading provider of Unified Communications as a Service (UCaaS), announced its quarterly revenue on August 1st with a 10% ju
August 10, 2023
RingCentral: The House That Vlad Built
By Jim Lundy RingCentral: The House That Vlad Built RingCentral has transitioned this week with Founder and CEO, Vlad Shmunis, who has decided to step down and move on. Flag built RingCentral for many years
August 3, 2023
RingCentral Buys Hopin Assets—Launches RingCentral Events
By Jim Lundy RingCentral Buys Hopin Assets—Launches RingCentral Events This week, RingCentral announced that it was buying the events business from a company called, Hopin, which was the darling of events during
November 18, 2022
Meet Our 2022 Transform Sponsors
Meet Our 2022 Transform Sponsors: Avaya and RingCentral By Paula Quiroz The countdown has begun! Transform 2022 is happening on Thursday, December 8, 2022. Transform 2022 - Virtual Thi
April 3, 2020
RingCentral Challenges Zoom With New RingCentral Video
By Jim Lundy They used to be partners, but now it is increasingly about competing for the same customers. I'm talking about Zoom and RingCentral. When Zoom was just getting started, many forget that RingCentral CEO Vlad
October 11, 2019