June 14, 2018
Author: Adam Pease
How Does DTM Drive Digital Transformation?
by Nicole Speciale We write a lot about Digital Transaction Management (DTM) at Aragon Research and not because it is merely a buzzword or a hyped-up term. DTM is actually one of the fastest growing ways in which enterp
June 12, 2018
Nextiva Launches AI-Powered NextOS
by Nicole Speciale View a PDF of this First Cut. Summary: NextOS, a new platform from Nextiva, is powering Nextiva Service CRM, Nextiva Chat, and Nextiva Surveys. NextIQ is the new AI feature that integrates Machine
June 11, 2018
Cybersecurity and the IoT: Four Things You Need to Know
by Nicole Speciale in association with Ken Dulaney Cybersecurity is defined as the protection or defense of computer systems as it concerns: The vulnerability of entry points for accessing computer systems. The
June 4, 2018
[Vlog] Vendor Briefing Report: MicroStrategy
Produced by Adrian Bowles In this vlog, Adrian Bowles, PhD provides an overview of MicroStrategy, an enterprise software platform vendor that offers analytics capabilities with an emphasis on mobile access. MicroStrateg
May 31, 2018
Customer Journeys Prompt Adobe’s Magento Acquisition
by Nicole Speciale On May 21st, 2018, Adobe announced its intent to acquire Magento in a U.S. $1.68 billion deal. Magento, based in Campbell CA, is a cloud-based eCommerce provider. When the deal is done, Magento wil
May 25, 2018
[Vlog] IBM Watson in Your Pocket: An Interview with Sridhar Sudarsan
Produced by Adrian Bowles In this video blog, VP Research and Lead Analyst for AI Adrian Bowles, PhD interviews Sridhar Sudarsan, CTO of IBM Watson Platforms and Partnerships. Their conversation focuses on Watson Ser
May 23, 2018
Corporate Learning: Three Success Factors You Need to Know About
by Nicole Speciale Corporate learning is making a comeback in the enterprise and it is a vital resource for enhancing employee knowledge. Today, corporate learning functions with the goals of getting to faster business
May 21, 2018
[Vlog] Ethics and AI: Agents and Autonomy
Produced by Adrian Bowles The Google Duplex Demo from Google I/O 2018 was met with mixed reviews. While many were in awe of these digital assistant capabilities, others were far more concerned about the implications of
May 17, 2018
Five9 Enhances Its Cloud Contact Center with Artificial Intelligence
by Nicole Speciale View a PDF of this First Cut. Summary: Five9 revealed the enhancement of its Cloud Contact Center Platform with Artificial Intelligence (AI) as one of several moves to promote personalized Customer
May 10, 2018
Hot Use Cases for Intelligent Content Analytics
by Nicole Speciale It is Hot Vendor season here at Aragon Research, and several forthcoming notes will dive into Intelligent Content Analytics (ICA) and how it fits into an enterprise content management strategy. This b
May 3, 2018
Blockchain 101: Getting Started with Smart Contracts
by Nicole Speciale A day rarely goes by where I don't come across the term "Blockchain," either on the news, on the radio, or in passing. With the ubiquity of Blockchain and cryptocurrency talk, it is no surprise that m
May 1, 2018
Cisco Launches Customer Journey Platform
by Nicole Speciale View a PDF of this First Cut. Summary: Cisco announced a new cloud-based addition to its Contact Center, branded as the Customer Journey Platform (CJP), which integrates automation and supports mul
April 30, 2018
Google Enhances G Suite with AI: 3 Things You Should Know
by Nicole Speciale Google is in a race with Microsoft and the new battle cry is Artificial Intelligence. Microsoft has been getting a lot of press lately, but Google has been testing some of the newly-released AI featur
April 23, 2018
Salesforce Buys MuleSoft and Will Promote Smarter Customer Journeys
by Nicole Speciale View a PDF of this First Cut. Summary: Salesforce announced it was buying MuleSoft, which will give it access to an integration cloud, and expanded market options through hybrid deployment. Even
April 2, 2018
Video Blog: AI and the Ethics of Variable Pricing
Produced by Adrian Bowles Lead Analyst for AI Adrian Bowles recently spoke at IBM's Think 2018 conference and moderated a panel at PartnerWorld about transforming business with artificial intelligence-infused solutions.
March 28, 2018
Video Blog: IBM Think 2018 – An AI Update
Produced by Adrian Bowles Last week, VP of Research and Lead Analyst for AI Adrian Bowles attended and spoke at the 2018 IBM Think conference in Las Vegas. Meeting with IBM executives and customers, Adrian got the full
March 27, 2018
Video Blog: AI – What’s Different This Time Around?
Produced by Adrian Bowles Artificial intelligence isn't new; in fact, classic AI began establishing the foundation of the current state of AI back in the 1950s. However, despite two major AI winters, another freeze doeVideo Blog: Digital Business and Customer Journeys
Produced by Adrian Bowles In 2016, Aragon VP of Research Jim Sinur coined the concept of Digital Business Platforms, and while few organizations realized a need for a DBP in years prior, 2018 shows that more and more or
March 19, 2018