April 17, 2019
Author: Jim Lundy
April 12, 2019
People.ai Shifts to AI-Based Revenue Intelligence
by Jim Lundy and Samra Anees On March 18, People.ai announced its AI-based Revenue Intelligence System (RIS), which codifies and brands its mission and what it has been doing for its customers. This blog discusses some
April 2, 2019
Zoom Powers Up for 2019 IPO And Puts UCC Industry On Notice
By Jim Lundy Zoom filed for its IPO last week and the S-1 Document left no stone unturned. While there have been many IPOs for voice-focused providers, Zoom is one of the few video conferencing providers to go public
March 25, 2019
Enterprise Connect in Three Words: Cloud, UCC, and Contact Center
By Jim Lundy This year marked my twelfth year at Enterprise Connect (#EC19)—and this was one of the best when it comes to innovation and market success. There is one reason for it and it is called cloud and SaaS-bas
March 22, 2019
Nintex Dives into RPA with the Purchase of EnableSoft
By Jim Lundy Nintex announced its second acquisition in a year—it is buying robotic process automation (RPA) provider EnableSoft. This is a strong move by Nintex and positions it well in a growing market. Nintex
March 14, 2019
UCC Wars: LogMeIn Strikes Back at Zoom With New GoToConnect Platform
By Jim Lundy The unified communications and collaboration (UCC) wars are not about to end anytime soon. This week, LogMeIn announced its new flagship GoToConnect platform that makes it a complete UCC offering. GoToConne
March 1, 2019
ServiceMax Disrupts the Service Cloud Market Buys Zinc
By Jim Lundy While others have tried, this week ServiceMax disrupted the service market by taking a leap and buying Team Collaboration provider Zinc. Zinc provides Team Collaboration capabilities similar to Slack and Mi
February 21, 2019
Sales Coaching and Learning Will Challenge Corporate Learning Market
By Jim Lundy On February 21st, 2019 we published our first evaluation of sales coaching and learning providers. Nearly all of the providers in this market are separate and distinct from LMS providers, which we often ref
February 13, 2019
LinkedIn Copies Facebook with Live Video
by Jim Lundy LinkedIn announced the beta of its live video feature, LinkedIn Live, which will allow users to live broadcast events or to simply share videos. This blog examines this move—which most consider a late mov
February 4, 2019
Why Did the U.S. Government Indict Huawei?
by Jim Lundy The truth is chasing Huawei and on January 29th, the U.S. federal government indicted Huawei on 29 counts for lying about its financial dealings with Iran and for stealing designs for a robot arm from T-Mob
January 29, 2019
Dropbox Buys HelloSign; Moves Beyond Cloud Content Management Into DTM
by Jim Lundy and Samra Anees View a PDF of this First Cut. Summary: Dropbox announced its intent to buy HelloSign, enabling Dropbox to expand outside of cloud content management by offering a complete digital transac
January 24, 2019
Cyber war Flashback: the Huawei Hacks of Cisco and Nortel
by Jim Lundy Huawei is under fire and has been accused by many of being a spy for its home country of China. This week, Huawei increased its PR game by claiming that no one can prove that it is spying for China. However
Nintex Launches Nintex Sign to Streamline DTM Journeys
by Jim Lundy View a PDF of this First Cut. Summary: Nintex announced its own eSignature solution, Nintex Sign, which is powered by Adobe Sign. This move enables Nintex to offer a complete digital transaction manageme
January 18, 2019
How Can Apple Recover from Disappointing Sales in China?
by Jim Lundy Apple has had one of the largest revenue growth runs of any firm in the last 20 years, primarily due to one thing: the iPhone. However, Apple CEO Tim Cook recently warned investors that it will miss its rev
January 17, 2019
Salesforce in Talks to Buy ClickSoftware to Own Its Field Service
by Jim Lundy This blog was last updated on August 8th, 2019. On January 16th, 2019, it was reported via Reuters that Salesforce is in talks to buy Israeli and Boston-based ClickSoftware for U.S. $1.5 billion. This
January 16, 2019
Bose, Five9, Microsoft, and Pexip Make Moves in the UCC Market
by Jim Lundy In 2019, the unified communications and collaboration market will shift to be more focused on people and less focused on specific channels. Aragon has termed this new category people-centric collaboration.
January 11, 2019
Digital Transformation and 10 New Digital Categories
by Jim Lundy Since running product teams at Xerox and helping to invent the MFP (multifunction peripheral) category for copiers and printers, I have been a student of category creation. I also helped to create categorie
January 8, 2019
Cyberwar and 5G: The U.S. and Its Allies Take on Huawei
by Jim Lundy The recent arrest of Huawei CFO Meng Wanzhou in Canada has brought to light another vector in the cyberwars. It has to do with 5G, the new cellular standard coming online in 2019 and 2020. The U.S. and
December 21, 2018
Lifesize Challenges Zoom with New 4K Video Conferencing
by Jim Lundy This blog was updated on August 29th, 2019 The market for web and video conferencing just got better—better as in much higher quality. Last week, Lifesize announced both a 4K camera and a 4K service th
December 18, 2018