September 18, 2024
Blogs
September 17, 2024
Mitel Doubles Down on Hybrid UC with Secure Cloud and Common Framework Approach
By Jim Lundy Mitel Doubles Down on Hybrid UC with Secure Cloud and Common Framework Approach Last week Mitel announced significant enhancements to its hybrid unified communications and collaboration (UC&C) portfoli
Tech Providers: If You Don’t Want AI Regulation, Regulate Yourself Better
By Betsy Burton Tech Providers: If You Don’t Want AI Regulation, Regulate Yourself Better The regulatory landscape for AI is rapidly evolving across various levels of government. At the federal level, the U.S. has
September 16, 2024
Brightcove Launches Video AI Suite and Powers Up a New Wave of Automation
By Jim Lundy Brightcove Launches Video AI Suite and Powers Up a New Wave of Automation Brightcove, known for its Enterprise Video Platform, has introduced its Video AI Suite, a collection of AI capabilities aimed at enha
September 13, 2024
Elevate Your CX with AI: The Rise of Virtual Agents in the Contact Center
Elevate Your CX with AI: The Rise of Virtual Agents in the Contact Center Artificial intelligence (AI) continues to revolutionize industries across the board, and the contact center is no exception. As we navigate an era
September 12, 2024
Generative AI on Roblox: A Key Step Toward Democratizing Creation
By Adam Pease Generative AI on Roblox: A Key Step Toward Democratizing Creation Roblox’s recent advancements in Generative AI announced at the Roblox Developers Conference (RDC), mark an important milestone in the plat
September 11, 2024
Apple Intelligence: A New Era of AI for Apple’s Ecosystem
By Adam Pease Apple Intelligence: A New Era of AI for Apple's Ecosystem Apple has officially unveiled its AI-powered platform, Apple Intelligence, set to launch next month with iOS 18.1, iPadOS 18.1, and macOS Sequoia 15
Oracle’s CloudWorld 2024 Announcements
By Betsy Burton Oracle’s CloudWorld 2024 Announcements This week at Oracle CloudWorld 2024, Oracle unveiled a series of enhancements to its Oracle Cloud Infrastructure (OCI) distributed cloud, aiming to strengthen its
September 6, 2024
Google’s Gemini Gems Challenges Microsoft Copilot
By Jim Lundy Google's Gemini Gems Challenges Microsoft Copilot Google has recently unveiled major updates to its Gemini platform, introducing "Gems" and the "Gem Manager" to enhance its configurability and adaptability
Data Quality Matters: 5 Tips to Get it Right
By Paula Quiroz Data Quality and Insights: The Bedrock of Business Success Businesses rely heavily on data to make informed decisions and stay ahead of the curve. However, the sheer volume of data available is overwhelmi
September 4, 2024
SeekrFlow AI Platform Focused on Self-Service
By Betsy Burton SeekrFlow AI Platform Focused on Self-Service Seekr, an emerging player in the AI landscape, recently unveiled SeekrFlow, its self-service AI platform. Seekr, founded in 2020, has focused SeekrFlow on str
August 30, 2024
Amelia Lives On with Acquisition by SoundHound; Consolidation of Conversational AI Continues
By Jim Lundy Amelia Lives On with Acquisition by SoundHound; Consolidation of Conversational AI Continues The recent acquisition of Amelia by SoundHound for $80 million surprised many given the success that Amelia was ha
RingCentral Launches Two Virtual Agents: RingCX AI Agent Assist and RingCX AI Supervisor Assist
By Jim Lundy RingCentral Launches Two Virtual Agents: RingCX AI Agent Assist and RingCX AI Supervisor Assist RingCentral, a leading provider of cloud-based communications and collaboration solutions, has unveiled a suite
August 28, 2024
Demystifying Chatbots, Assistants, Copilots Versus Agents
By Betsy Burton Demystifying Chatbots, Assistants, Copilots vs. Agents I was speaking with a client today about their AI plans, and I found us getting tangled up in AI terms. It's easy to get lost in the jargon. Terms li
August 26, 2024
California’s Push for AI Transparency and Control: Navigating the Legislative Landscape
By Adam Pease California’s Push for AI Transparency and Control: Navigating the Legislative Landscape In a significant move that could shape the future of artificial intelligence (AI) governance, Microsoft-backed OpenA
August 23, 2024
Tech Layoffs Continue: Cisco and Five9 Cut Jobs Despite Strong Quarters
By Jim Lundy Tech Layoffs Continue: Cisco and Five9 Cut Jobs Despite Strong Quarters The tech sector continues to experience a wave of layoffs, and the recent announcements from Cisco and Five9 highlight this trend. Desp
August 22, 2024
Five9 Genius AI Suite: Unleashing the Power of the Intelligent Contact Center
By Jim Lundy Five9 Genius AI Suite: Unleashing the Power of the Intelligent Contact Center Updates to Genius AI Suite and Acqueon acquisition Five9, a leader in cloud contact center software, has recently announced up
AI Governance: The Key to Unlocking AI’s Potential Without the Pitfalls
AI Governance: The Key to Unlocking AI's Potential Without the Pitfalls Artificial intelligence is transforming industries at a breakneck pace. From streamlining operations to unlocking new revenue streams, AI's potential
August 21, 2024