Chief Digital Officer
The Role of the Chief Digital Officer
CEOs are often fully aware of the need for their enterprise to change; often, it's not happening fast enough. This dilemma has given rise to the chief digital officer (CDO)—the new digital coach that oversees digital transformation in the enterprise—to help manage the cultural change required to make digital steps successful.
Our research and advisory for CDOs and their teams is aimed at providing ways to break down analog barriers and overcome organizational friction to go digital faster. We help our clients address the following questions:
- What are the emerging technologies that we should evaluate as part of a digital transformation initiative?
- How can we exceed customers' expectations in a digital world?
- How can we leverage technology to offer new digital services?
A CDO's Digital Transformation Initiatives
The challenge for CDOs is prioritizing the many on-ramps to digital success and identifying a transformation plan that describes long-term outcomes and intermediate steps to deliver benefits.
We help our clients understand starting points for digital efforts, from transforming customer-centric processes with customer journey mapping, to eliminating paper with digital transaction management, to streamlining communications infrastructures, and more.
As more processes move to the digital domain, we will see an increase of artificial intelligence being leveraged in the digital workplace, a rise in IoT and AI adoption for smart cities, and a steady increase of enterprises relying on CDOs to guide digital transitions.
The Aragon Research Technology Arc for Artificial Intelligence, 2019
This Technology Arc for Artificial Intelligence features 29 technology and market profiles that are split between the emerging, adopting, and mature arcs.
The Aragon Research Globe for Digital Transaction Management, 2019
The fastest way to get started with digital is with DTM, even though it is just the tip of the spear when it comes to more profound digital initiatives.
The Aragon Research Globe for Digital Business Platforms, 2018
This research note discusses a DBP's role in enabling enterprises to drive dynamic, goal-driven processes, and evaluates 27 major providers.
The Aragon Research Tech Spectrum for Workflow and Content Automation, 2018
This note overviews WCA (or advanced DTM), a critical way to automate the enterprise, and evaluates 13 providers that offer solutions in this emerging market.
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