The Role of the Chief Digital Officer

CEOs are often fully aware of the need for their enterprise to change; often, it's not happening fast enough. This dilemma has given rise to the chief digital officer (CDO)—the new digital coach that oversees digital transformation in the enterprise—to help manage the cultural change required to make digital steps successful.

Our research and advisory for CDOs and their teams is aimed at providing ways to break down analog barriers and overcome organizational friction to go digital faster. We help our clients address the following questions:

  • What are the emerging technologies that we should evaluate as part of a digital transformation initiative?
  • How can we exceed customers' expectations in a digital world?
  • How can we leverage technology to offer new digital services?

What is a chief digital officer (CDO)?

What does a chief digital officer (CDO) do?

A CDO's Digital Transformation Initiatives

The challenge for CDOs is prioritizing the many on-ramps to digital success and identifying a transformation plan that describes long-term outcomes and intermediate steps to deliver benefits.

We help our clients understand starting points for digital efforts, from transforming customer-centric processes with customer journey mapping, to eliminating paper with digital transaction management, to streamlining communications infrastructures, and more.

As more processes move to the digital domain, we will see an increase of artificial intelligence being leveraged in the digital workplace, a rise in IoT and AI adoption for smart cities, and a steady increase of enterprises relying on CDOs to guide digital transitions.

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CDO Research

The Aragon Research Globe for Digital Transaction Management, 2018

The Aragon Research Globe™ for Digital Transaction Management, 2019
December 19, 2018

Summary: The fastest way to get started with digital is with DTM, even though it is just the tip of the spear when it comes to more profound digital initiatives. Read More >

The Aragon Research Tech Spectrum™ for Workflow and Content Automation, 2018

The Aragon Research Tech Spectrum™ for Workflow and Content Automation, 2018
August 2, 2018

Summary: This note overviews WCA (also known as advanced DTM), a critical way to automate the enterprise, and evaluates 13 providers that offer solutions in this emerging market. Read More >

The Aragon Research Globe™ for Digital Business Platforms, 2018

The Aragon Research Globe for Digital Business Platforms, 2018
August 14, 2018

Summary: This research note discusses a DBP's role in enabling enterprises to drive dynamic, goal-driven processes, and evaluates 27 major providers. Read More >

Smart Cities: Powered by Integrated Intelligence

Smart Cities: Powered by Integrated Intelligence
July 9, 2018

Summary: Unlike enterprise executives, city executives cannot simply move to access better resources. To make better decisions, smart city executives need better data, which they can access by leveraging IoT and AI-enhanced applications. Read More >

Are You Ready for AI?

Are You Ready for AI?
November 1, 2018

Adrian Bowles reflects on one of his most-asked questions, "Is AI ready for primetime?" This blog dives into an AI readiness assessment model that is appropriate for modern, AI-powered applications. Read More >

The Google Assistant Demo That Changed the World

The Google Assistant Demo That Changed the World
May 9, 2018

Mimicking a human requires a lot of technology to work together, and Google accomplished this. It is on the cusp of making Google Assistant fully actionable for complex tasks, such as scheduling. Read More >

Software AG Acquires Built.io for Hybrid and Cloud Integration

Software AG Acquires Built.io for Hybrid and Cloud Integration
October 3, 2018

Digital business platform provider Software AG recently announced its acquisition of iPaaS company Built.io, which will allow for enhanced integrations. Read More >

Google Enhances G Suite with AI: 3 Things You Should Know

Google Enhances G Suite with AI: 3 Things You Should Know
April 30, 2018

Google is in a race with Microsoft and the new battle cry is artificial intelligence. The new G Suite enhancements are designed to improve work collaboration, communication, and security. Read More >