The Role of the Chief Digital Officer

CEOs are often fully aware of the need for their enterprise to change; often, it's not happening fast enough. This dilemma has given rise to the chief digital officer (CDO)—the new digital coach that oversees digital transformation in the enterprise—to help manage the cultural change required to make digital steps successful.

Our research and advisory for CDOs and their teams is aimed at providing ways to break down analog barriers and overcome organizational friction to go digital faster. We help our clients address the following questions:

  • What are the emerging technologies that we should evaluate as part of a digital transformation initiative?
  • How can we exceed customers' expectations in a digital world?
  • How can we leverage technology to offer new digital services?
What is a chief digital officer (CDO)?
What does a chief digital officer (CDO) do?

A CDO's Digital Transformation Initiatives

The challenge for CDOs is prioritizing the many on-ramps to digital success and identifying a transformation plan that describes long-term outcomes and intermediate steps to deliver benefits.

We help our clients understand starting points for digital efforts, from transforming customer-centric processes with customer journey mapping, to eliminating paper with digital transaction management, to streamlining communications infrastructures, and more.

As more processes move to the digital domain, we will see an increase of artificial intelligence being leveraged in the digital workplace, a rise in IoT and AI adoption for smart cities, and a steady increase of enterprises relying on CDOs to guide digital transitions.


Featured eBook

Achieve Faster Business Outcomes with Digital Transaction Management

Download Now >>

Complimentary Webinar

How Business and IT Leaders Can Drive Transformation Momentum

Watch on-demand >>

The Aragon Research Technology Arc for Artificial Intelligence, 2019

This Technology Arc for Artificial Intelligence features 29 technology and market profiles that are split between the emerging, adopting, and mature arcs.

View Research >

The Aragon Research Globe for Digital Transaction Management, 2019

The fastest way to get started with digital is with DTM, even though it is just the tip of the spear when it comes to more profound digital initiatives.

View Research >

The Aragon Research Globe for Digital Business Platforms, 2018

This research note discusses a DBP's role in enabling enterprises to drive dynamic, goal-driven processes, and evaluates 27 major providers.

View Research >

The Aragon Research Tech Spectrum for Workflow and Content Automation, 2018

This note overviews WCA (or advanced DTM), a critical way to automate the enterprise, and evaluates 13 providers that offer solutions in this emerging market.

View Research >

Are You Ready for AI?

Adrian Bowles reflects on one of his most-asked questions, "Is AI ready for primetime?" This blog dives into an AI readiness assessment model that is appropriate for modern, AI-powered applications.

Read Blog >

Software AG Acquires for Hybrid and Cloud Integration

Digital business platform provider Software AG recently announced its acquisition of iPaaS company, which will allow for enhanced integrations.

Read Blog >

The Google Assistant Demo That Changed the World

Mimicking a human requires a lot of technology to work together, and Google is on the cusp of making Google Assistant fully actionable for complex tasks.

Read Blog >

Google Enhances G Suite with AI: 3 Things You Should Know

Google is in a race with Microsoft and the new battle cry is AI. The new G Suite enhancements are designed to improve work collaboration, communication, and security.

Read Blog >