Director of Collaboration and UCC
Streamlining Workplace Collaboration
In recent years, the collaboration application explosion has actually hindered productivity rather than enabled it. Business users have too many tools at their disposal to collaborate with their peers, who may be remote or on-the-go.
Minimizing context switching and streamlining work processes is a challenge that directors of collaboration are faced with, and our research profiles vendors that are offering solutions, which include digital work hubs, intelligent video rooms, and team collaboration platforms.
The Future of Workplace Communication
With the rise of mobility and cloud and the demand for more intelligent collaboration processes, it is imperative for end users and vendors alike to provide integrated business communications capabilities.
We help clients address the following issues:
- How can enterprises ensure privacy and security when it comes to their communications infrastructure?
- How should buyers evaluate best-of-breed applications versus all-in-one platforms?
- Which emerging capabilities should enterprises look to add to their arsenal?
Collaboration and UCC Research
The Aragon Research Globe™ for Web and Video Conferencing, 2019
January 24, 2019
Summary: Enterprises need to look holistically at web and video conferencing offerings for quality, ease of use, and integration with other critical business applications. This research note evaluates 20 major providers. Read More >
Summary: Aragon forecasts that there will be increased UCC market consolidation over the next several years, driven by the need for integrated communications and collaboration capabilities. Read More >
Hot Vendors™ in Team Collaboration, 2018
October 19, 2018
Summary: Mobile messaging—what we refer to as team collaboration—is challenging email as the first point of contact in the workplace due to the faster and more global workforce. This research note highlights three enterprise-focused team collaboration providers. Read More >
Summary: Users are calling for increased integration so they are able to embed the full range of collaboration and communications capabilities into every phase of every business process. Read More >
Collaboration and UCC Blogs
First Cut: Cisco's new Customer Journey Platform (CJP) integrates automation and supports multi-channel communication with customers. Read More >
Cisco Copies Microsoft by Rebranding Spark as Webex Teams
April 18, 2018
Cisco Spark, launched only three years ago, is being dumped. The mobile messaging service will be rebranded as Webex Teams. Read More >
Google Enhances G Suite with AI: 3 Things You Should Know
April 30, 2018
The new G Suite enhancements improve work collaboration, communication, and security, and fit in well with the fast-paced, multimodal work approach most of us subscribe to daily. Read More >