November 5, 2018
Author: Adam Pease
November 2, 2018
Seven Questions with Five9’s Niki Hall
Welcome back to our Women in Tech blog series! As you may know, Aragon is gearing up for its second annual Women in Technology (WIT) Awards, so we are highlighting the extensive contributions of last year's winners. T
November 1, 2018
Are You Ready for AI?
by Adrian Bowles As an AI analyst, the question I hear most is, “Is AI ready for primetime?” My default answer is, “Yes. AI is ready, but are you ready?” Of course, this is a gross simplification, so let’s go
October 30, 2018
Seven Questions with Google’s Regina Hoshimi
Welcome back to our Women in Tech blog series! As you may know, Aragon is gearing up for its second annual Women in Technology (WIT) Awards, so we are highlighting the extensive contributions of last year's winners. TFive Questions with Symantec’s Sheila Jordan
Welcome back to our Women in Tech blog series! As you may know, Aragon is gearing up for its second annual Women in Technology (WIT) Awards, so we are highlighting the extensive contributions of last year's winners. T
October 19, 2018
What’s New with Adobe’s Scan App? Machine Learning, GDPR, and More
by Nicole Speciale On June 18th, 2018, Adobe announced new features for its Adobe Document Cloud, which offers app-based conversion and processing of PDF documents. Adobe Scan, powered by machine learning, offers impr
October 9, 2018
Intelligent Content Analytics for the Modern Enterprise
by Nicole Speciale What Is Intelligent Content Analytics (ICA) and What Is Its Impact? ICA is a business category that goes beyond the traditional store-and-secure approach to content management to enable actionable insiSeven Questions with Nintex’s Kristin Treat
Aragon Research is gearing up for its second annual Women in Technology (WIT) Awards. We decided a great way to highlight the extensive contributions of last year's winners was to personally interview them and share their
September 28, 2018
Working with an Analyst Firm: Your Top Five Questions
by Nicole Speciale Working with an analyst firm offers many strategic advantages that enterprises would be wise to leverage. The truth, however, is that many are not yet working with an analyst firm and many still may n
September 26, 2018
Google Enhances Dialogflow for More Intelligent Contact Centers
by Nicole Speciale View a PDF of this First Cut. Summary: Google is adding AI-powered virtual agents, analytics, natural language understanding (NLU), and more to its Dialogflow offering. Google also introduced its
September 18, 2018
Enterprise Content Management (ECM): Then vs. Now
by Nicole Speciale Over the past four years, enterprise content management (ECM) has grown dramatically. This is largely due to the development of newer technologies and increased accessibility to enterprise content in
September 12, 2018
Genesys G-Summit 2018: Innovation at the Front
by Nicole Speciale Last week, I attended the Genesys G-Summit in San Francisco. This year, the event combined presentations, performances, and panels to showcase Genesys’ approach and updates to its contact center pla
September 7, 2018
Blockchain Isn’t Enough to Get Me Excited About AGI-ICOs
by Adrian Bowles, PhD Artificial general intelligence (AGI) is the holy grail of AI. The G (for general) is the key, as AGI refers to technology that is domain and task-independent. Like a child, a system with true AGI
September 4, 2018
Conversational AI and Explainability
by Adrian Bowles, PhD In his seminal paper* on ELIZA (an early conversational system that mimicked the behavior of a Rogerian therapist), Joseph Weizenbaum noted that "…to explain is to explain away." His point was th
August 31, 2018
Can We Trust Artificial Intelligence?
by Adrian Bowles, PhD Arthur Clarke’s third law—Any sufficiently advanced technology is indistinguishable from magic (1973)—captures the essence of our current AI-trust dilemma. We are quite capable of constructin
August 29, 2018
Democratizing AI: It’s Time to Get on Board
by Adrian Bowles, PhD The hype surrounding AI is everywhere, and it is still easier to put AI on the label than it is to put AI in a product or service, so buyers are right to be cautious. The truth, however, is that
August 21, 2018
Three Trends Driving the Rise of Digital Work Hubs
by Nicole Speciale The digital work hub is an emerging category of enterprise-grade software that coordinates and manages the curation, creation, and communication of business content from the individual to the ecosyste
August 17, 2018
Intelligent Contact Center Powers Five9 Record Earnings
by Nicole Speciale On August 6th, Five9 announced record earnings for Q2, which showed a growth of 28% since Q2 of 2017. The press release reported that revenue for the second quarter of 2018 increased to a record $61.1
August 9, 2018
Five Huge Trends in Workflow and Content Automation
by Nicole Speciale Workflow and Content Automation (WCA) is a new category of content that emphasizes document process automation. Machine creation and routing of documents is starting to replace the human creation of d
August 6, 2018