October 11, 2018
October 9, 2018
Intelligent Content Analytics for the Modern Enterprise
by Nicole Speciale What Is Intelligent Content Analytics (ICA) and What Is Its Impact? ICA is a business category that goes beyond the traditional store-and-secure approach to content management to enable actionable insi
September 26, 2018
Nicole Speciale
Analyst Profile Nicole Speciale Former Associate Analyst, Aragon associate until 08/18 Silicon Valley, CA Nicole Speciale joined Aragon Research early in 2018 as an associate analyst andGoogle Enhances Dialogflow for More Intelligent Contact Centers
by Nicole Speciale View a PDF of this First Cut. Summary: Google is adding AI-powered virtual agents, analytics, natural language understanding (NLU), and more to its Dialogflow offering. Google also introduced itsDon’t Miss Out on Aragon’s Biggest Event of the Year
by Katie Woodford With just over two months to go until our annual December event, we have to ask, did you RSVP yet? As a relative newcomer to Aragon, this will be my first Hot Vendor, Innovation, and Women in Tech
September 18, 2018
Intelligent Contact Center
About | Recent Research | Related Content | Recent Blogs What Are Intelligent Contact Centers? In an era of digital transformation, yesterday's communication methods—such as traditional voice re
September 10, 2018
[Infographic] The Evolution of Contact Center
As businesses have evolved into digital enterprises, demand has risen for more advanced and integrated communications capabilities. Newer technologies—especially those driven by AI—are being introduced to the contac
August 31, 2018
Can We Trust Artificial Intelligence?
by Adrian Bowles, PhD Arthur Clarke’s third law—Any sufficiently advanced technology is indistinguishable from magic (1973)—captures the essence of our current AI-trust dilemma. We are quite capable of constructin
August 9, 2018
Natural Language Processing – Business and IT Glossary
Business and IT Glossary > Natural Language Processing (NLP) Natural Language Processing (NLP) Glossary Trending Terms Natural language processing (NLP) is the capacity for a machine to take spoken or writt
July 30, 2018
[Infographic] What is a Digital Business Platform?
Despite all of today's talk of digital transformation, most organizations don't have the resources they need to test all of the emerging digital technologies individually, much less in typical combinations. With the rise o
July 27, 2018
DBPs for the Age of Digital Transformation
by Nicole Speciale Enterprise progress in the digital age is contingent upon several key factors that are taken into account for digital business platforms (DBPs). These factors include coordinating goals and work effi
July 13, 2018
How Does Video Supercharge the Enterprise?
by Nicole Speciale The visual workplace has become the new norm. Between advancements in video applications and technologies and the growing presence of video for personal use, video’s power in the enterprise has take
June 21, 2018
Infographic: Close More Deals with a Sales Engagement Platform
Do your sales team's pain points include app overload, workflow interruption, and not enough time to customize content for prospects? While sales enablement tools—a term that excludes all non-CRM tools—have helped s
June 14, 2018
IBM Launches Intelligent Video Surveillance Solution
by Nicole Speciale View a PDF of this First Cut. Summary: Pelco by Schneider Electric is joining forces with IBM to provide in-depth Analytics for security applications. Event: On April 11, 2018, Pelco announced tHow Does DTM Drive Digital Transformation?
by Nicole Speciale We write a lot about Digital Transaction Management (DTM) at Aragon Research and not because it is merely a buzzword or a hyped-up term. DTM is actually one of the fastest growing ways in which enterp
May 12, 2018
Seismic Buys Savo Group, Sales Engagement Enters a Consolidation Phase
by Jim Lundy Seismic, one of the leaders in our Aragon Research Globe™ for Sales Engagement Platforms, announced this week that it is buying rival Savo Group for an undisclosed price. Seismic made the announcement via
May 1, 2018
Cisco Launches Customer Journey Platform
by Nicole Speciale View a PDF of this First Cut. Summary: Cisco announced a new cloud-based addition to its Contact Center, branded as the Customer Journey Platform (CJP), which integrates automation and supports mul
April 27, 2018
Dynamic Experience Management (DXM) – Business and IT Glossary
Business and IT Glossary > Dynamic Experience Management (DXM) Dynamic Experience Management (DXM) Glossary Trending Terms Dynamic experience management (DXM), the new term for headless CMS, combines tradit
April 12, 2018
Financial Services
Financial Services New Technologies Are Disrupting the Financial Services Industry It's critical for financial services leaders to successfully transform how their business operates, with the goal of improvin
March 29, 2018