Your Guide to Conversational AI: Improving Customer Experience
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Customers in the digital age have high expectations for quick and convenient business interactions, and enterprises must keep up and be able to provide positive experiences in order to increase customer satisfaction and decrease customer churn. Conversational AI has the ability to completely transform the customer experience.
The structure of conversational AI platforms has recently shifted from basic chatbots to highly intelligent interfaces. With the rise of AI technologies, the market for conversational interfaces continues to expand, as well as shift customer expectations.
This eBook explains how to best implement conversational AI capabilities into your business processes to improve customer experience.