[Free Research] SWOT for Bots
Research Note 2019-54
26 November 2019
Author: Adrian Bowles, Jim Lundy
The chatbots are coming—should we be afraid or should we welcome them? This research note outlines a process for evaluating modern software robots (bots, or digital labor) to augment or replace human workers. We present options for selecting digital labor candidates that build on best practices in human capital management (HCM).