[Free Research] The Conversational AI Maturity Model

Research Note 2020-46v
19 September 2019
Author: Adrian Bowles

Natural language conversations are rapidly becoming the preferred method of interaction between humans and computers, but not all conversations are equal. Just as the “How’s it going?” we exchange in a casual conversation is substantively different from a deep discussion of politics, religion, or one’s medical condition, the range of inquiries handled or responses provided from modern systems is equally broad. In this note we outline a framework for comparing the depth of an AI-powered conversational interface according to its function in a specific application and discuss significant trends.

The Conversational AI Maturity Model - [Free Research] The Conversational AI Maturity Model