[CIO Playbook] Evaluating & Demonstrating IT Investment Performance
In the COVID-19 era, organizations are moving into uncharted waters. Due to the economic downturn, many businesses are looking closely at how to reduce the cost of operations, especially those that are technology-enabled.
However, business leaders must understand that technology- enabled investment is not just about the IT organization and technology. It is about evolving the organization’s business model and improving business efficiency.
As a CIO, you need to define a set of metrics that can be used to evaluate and demonstrate the value of your investments to your leadership team.