Customer Experience

The Rise of Digital Labor: Supporting Positive Customer Experiences in 2020

As we enter the digital era, customer expectations are changing and new technologies have emerged. The market for customer support is shifting to offer ways to automate and resolve customer issues more quickly through artificial intelligence (AI).

Download your free eBook and learn:

  • Trends driving the rise of the intelligent contact center
  • How customer service and support leaders can adapt to the era of digital labor
  • How to support personalized and consistent customer experiences


[eBook] The Rise of Digital Labor

The Aragon Research Globe™ for Intelligent Contact Centers, 2019

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Context-Driven Customer Engagement: Beyond Customer Experience (CX) Management

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The Aragon Research Technology Arc™ for Artificial Intelligence, 2019

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