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Special Reports are collections of research notes that address a particular business or IT topic or issue our clients are facing.

Aragaon’s research agenda covers AI in nearly every technology segment and market that we cover. This special report dives into some key areas of Virtual Agents (also known as Copilots), Chief AI Officers, AI Governance, and Computer Vision.

Part I of Aragon Research’s Hot Vendors for 2024 recognizes noteworthy, visionary, and innovative vendors in two markets: Intelligent Contact Center and Video AI

Aragon Research provides reports that define Generative AI, overview the key market trends and its leading providers & offers advice on leveraging AI.

Part III of Aragon Research’s Hot Vendors for 2023 recognizes noteworthy, visionary, and innovative vendors in two markets: Generative AI and Strategic Response Management.

Part II of Aragon Research’s Hot Vendors for 2023 recognizes noteworthy, visionary, and innovative vendors in three markets: Co-Marketing Clouds (CMC), Digital Transaction Management (DTM), and Internet of Things (IOT).

Part I of Aragon Research’s Hot Vendors for 2023 recognizes noteworthy, visionary, and innovative vendors in two markets: Communications Automation Platforms and Conversational AI.

TikTok and Youtube Shorts' popularity means an increased demand for user generated video in the enterprise.

Our Special Report on Video covers both the rising tide of MicroVideo and what it is, along with our  2023 Globe on Enterprise Video providers.

Part III of our Hot Vendors for 2022 recognizes noteworthy, visionary, and innovative vendors in two markets: Cybersecurity, and Employee Engagement.

Part II of our Hot Vendors for 2022 recognizes noteworthy, visionary, and innovative vendors in three markets: Computer Vision, Intelligent Contact Centers (ICC), and Conversational Artificial Intelligence (AI).

Part I of our Hot Vendors for 2022 recognizes noteworthy, visionary, and innovative vendors in two markets: AI for the Contact Center and Collaboration.

This special report gathers research that can guide your knowledge and strategy of the following technology categories to empower your modern workforce:

1. Enterprise Video - video majorly speeds up knowledge sharing, making it a great asset for employee training and learning.
2. Team Collaboration - team collaboration has become a vital part of successful daily work processes.
3. Collaboration and Communications - with the “remote work era” comes the need for a robust collaboration and communications infrastructure that can support workers in different places on the go becoming table-stakes for the enterprise.

This special report provides research reports that take a deep dive into artificial intelligence technologies to prepare you for your digital transformation journey.

This special report provides research reports that take a deep dive into these issues to prepare you for your digital business strategy and plan.

"Computer vision is coming of age. Years ago, the deployment of a model often required a dedicated team of data scientists.  The Prohibitive compute cost and technical expertise required to train and deploy an AI model from scratch is a daunting obstacle to enterprises that might otherwise seek to take advantage of computer vision applications. Now, providers are offering platforms that address this challenge by guiding users through the development process and supplying ready-made solutions for each step of the way." - Adam Pease, Associate Analyst and Editor

While the world continues to become more digital, due to the pandemic, sales organizations are learning and adjusting to digital selling. Sales leaders are realizing digital selling opens the door to reach more prospects, creating massive growth for their organizations. But in order to achieve this, sales organizations need the correct supportive tools.

Part III of our Hot Vendors for 2021 recognizes noteworthy, visionary, and innovative vendors in two markets: digital experience analytics and workflow and content automation.

Part II of our Hot Vendors for 2021 recognizes noteworthy, visionary, and innovative vendors in two markets: content experience and computer vision.

Part I of our Hot Vendors for 2021 recognizes noteworthy, visionary, and innovative vendors in three markets: artificial intelligence for the intelligent contact center, conversational AI, and sales enablement.

A huge increase in eCommerce and online transactions puts pressure on the enterprise to not only be able to handle the increased demand, but to also prove that the transactions that took place were actually agreed to. We’ve seen digital transaction management (DTM) solutions in effect for a while now, but many of these eCommerce transactions happening online are done using clickwrap, a type of transaction that replaces electronic signatures with the act of clicking to check a box or clicking on a button that includes acceptance language (such as “I Agree” or “Accept”). Securing and ensuring legitimacy of clickwrap transactions requires a more sophisticated set of capabilities–enter clickwrap transaction platform (CTP) providers.

It’s time to incorporate hybrid workforce management into your organizational strategy and include it as a valued role in your HR department. This shift will require a lot of learning, so implementing new training and guidelines for HR leaders is key. This special report consists of research and resources that will offer more insight into hybrid workforce management and how HR leaders can prepare.

Each year, Aragon Research selects Hot Vendors from across multiple markets that are noteworthy, visionary, and innovative. They may have new technology that expands capabilities, a new strategy that opens up markets, or just a new way of doing business that makes them worth evaluating.

With the help of this special report, you'll:

• Understand the importance of DTM and WCA for digital transformation
• Understand the benefits of taking your document process online
• Evaluate vendors for both markets and determine the strengths of each

This special report features four research notes that will help you recover your workplace from the effects of COVID-19.

This special report features two research notes that will help you evaluate the right communications and meeting tools for your business.

The research in this special report will walk you through Aragon’s definition of digital business platforms, how to choose the right one(s) for your enterprise, and how digital labor is changing the identity of digital business.

Learn how to guide your organization through uncertainty with the insights in this special report. Our analysts will walk you through how to create your new business strategy for the future state of your business, as well as which technologies to consider to support your workforce.

The research provided in this special report will assist you in your journey to automate content and business transactions that might currently be slowing you down.

This special report offers research that can guide you in the right direction when it comes to how your specific enterprise should go about finding the right vendors and utilizing enterprise video to its full potential to improve employee and customer journeys.

Part V of our Hot Vendors for 2019 recognizes noteworthy, visionary, and innovative vendors in Board Meeting Platforms, Customer Experience Cloud, and Enterprise Backup and Recovery.

This special report provides research that can help you prepare for the growth of the Conversational AI market and how to utilize it to improve your customer interactions.

Part IV of our Hot Vendors for 2019 recognizes noteworthy, visionary, and innovative vendors in Artificial Intelligence, Customer Revenue Optimization, and Web and Video Conferencing.

The era of enterprise content management (ECM) focused heavily on storing and managing data. While this process is still important, it is time to take a step beyond content management and towards content analytics.

Part III of our Hot Vendors for 2019 recognizes noteworthy, visionary, and innovative vendors in Conversational AI, Digital Transaction Management, Meeting Automation Platforms, Revenue Intelligence, and Sales Coaching and Learning.

This special report aims to assist business and IT leaders in their digital transformation by examining the value of business architecture and the role it plays in successfully executing a business strategy

Part II of our Hot Vendors for 2019 recognizes noteworthy, visionary, and innovative vendors in document analytics, global mobility management, and team collaboration.

This special report aims to assist Chief Learning Officers (CLO) and HR leaders with their modern learning transformation by examining the tools and providers that will help them transform employee engagement.

Part I of our Hot Vendors for 2019 recognizes noteworthy, visionary, and innovative vendors in conversational intelligence, image and video analytics, unified communications and collaboration, and learning.

Successful selling starts with the individual. Today, there are new tools available to help sales leaders empower their sales teams—from supporting top performers to helping representatives who are failing to meet their sales quota. The key to sales success in the digital era largely depends on sales training and development.

AI technologies are finally delivering on their long-promised benefits to the enterprise. However, with the rise of more enterprise AI solutions, CIOs and other business and IT leaders need to be aware of which technologies will be beneficial to their applications and which ones they need to be wary of.

As voice, video, messaging, and collaboration offerings become more intelligent, enterprises should evaluate the collaboration and communications technologies that can better support users and drive business outcomes.

Digital transaction management (DTM) is the first step toward digital transformation, and workflow and content automation (WCA) is the next logical step toward automating business content and winning the race to the digital enterprise.

AI technologies are rapidly becoming more sophisticated and ripe for enterprise adoption. Enterprises who wait to deploy these technologies are incurring costs and risks the longer they wait—but adopting them without a clear strategy in place can also have its own costs and risks.

Choosing to adopt a disruptive new technology at the right time can mean a powerful competitive advantage—but adopting at the wrong time or waiting too long to act can lead to an equally powerful misstep in strategy. This Special Report highlights technologies in the digital workplace; learning and HCM; sales and marketing; and DTM and ECM markets.

Intelligent content analytics (ICA) is an emerging technology that represents the ability to expose the information held in documents and assist the enterprise in making faster and more informed decisions. This Special Report overviews what intelligent content analytics is, the current state of the market, and how this technology can be applied to specific situations involving content and compliance.

In 2018, there are new technologies coming online such as blockchain and workflow and content automation that are paving the way for the future of the digital transaction management market. Use this Special Report to help you get started with DTM so that you can begin transforming the way you do business in a manageable, practical way.

As business complexity only continues to grow beyond standard process and applications in the digital era, CIOs, CDOs, and other business leaders will need to evaluate which AI technologies fit where in their enterprise. The compilation of AI research in this Special Report will help enterprises address the dilemma of when and how to evaluate AI technologies that make up software, hardware, and services.

This Special Report introduces global mobility management (GMM) as a new type of business application that manages the complete set of processes and data required to identify, justify, and manage the movement of an existing employee or the hiring of an employee who requires relocation. GMM is designed to automate domestic and international employee mobility decisions, operations, benefits, and functions as an example of a digital business platform.

In 2017, collaboration technologies have moved beyond the bounds of text-based and desktop-based knowledge sharing and are evolving into faster, lifelike tools that take advantage of technologies such as machine learning and video. This Special Report highlights three research notes that overview the current state of the collaboration market, where the technologies are headed, and what you should look for as you evaluate providers to ensure they have a roadmap for the new frontier of collaboration.

Work platforms help individuals manage work as well as teams and groups. They are capable of significantly more than just tracking tasks, which today, is the primary capability that will evolve over time. This Special Report contains carefully selected research that will help you become more familiar with work platforms, the providers offering them, and how you can get started.

Trends that have recently proliferated the sales technology market include the rise of omnichannel selling, remote live pitches, mobile-first applications, increased use of video, and predictive technology. However, the trend that will have the greatest impact on the sales professional's productivity and success is the rise of the sales engagement platform (SEP), a platform that streamlines and condenses all of the aforementioned trends and popular sales enablement applications.

Designing for a digital business promises transformative opportunities. Going digital can improve efficiency of business processes, lead to better insights, exceed customer expectations, enhance security, and better enable a business to operate in the digital landscape where the tools we use to get work done are constantly evolving and changing. While CIOs, CDOs, and IT leaders may have been the original proponents for taking the business digital, business leaders are now on board and they want to make this transformation a reality as soon as possible.

Enterprises have finally begun to make video a priority. While video content management served as the entry point for getting started with video, today's enterprises require more. They need to be able to manage the full life cycle of video—from capture to live broadcast to archival footage. This Special Report highlights the direction that video-enabled collaboration is headed in, and calls out the applications, technologies, and vendors who are making this level of collaboration possible.

Updated each year, an Aragon Research Technology Arc™ will help you determine which new and mature applications you should be paying attention to, and our parameters will help you to decide which technologies to adopt, and when and how you should adopt them. Each of the reports specialize in a different area of technology across the digital workplace.

When sales is not delivering on its objectives, it can dramatically impact the rest of the firm. Thankfully, there are a few new areas of sales applications that have arisen over the past year. These applications frequently target the most common problems sales professionals face—such as spending hours drafting a proposal or searching for the right document—helping them get to results, and thus increase their revenue, much faster.

Video has infiltrated almost every aspect of the enterprise—the reason being that the use cases for this pervasive technology are almost boundless. Business buyers, whether in sales, marketing, or HR, are not waiting to make investment decisions when it comes to video. Our Special Report highlights three major research notes that evaluate where video is headed in 2016 and the foreseeable future.

In each of our six 2016 prediction notes, we will advise you on how to plan for 2016 and the foreseeable future by focusing on what’s driving change across the enterprise: collaboration, workplace, mobile and IoT, talent and HCM, content management, and enterprise video. In the end, it's about what can impact your business—smart enterprises are now using technology as a weapon in the battle to win and grow their business.

More than anything, people need to collaborate to get work done. Collaboration in the enterprise is evolving to take advantage of the changing computing and technology landscape. This Special Report overviews three different research notes from Aragon Research on all things collaboration.

Video is appearing everywhere and that is one reason Aragon Research has had more Special Reports on video than any other topic in the last year. While video collaboration is increasing, video learning is the new way forward in knowledge transfer—a.k.a. learning. This Special Report covers the shift to video learning and the impact video tutorials are having across the enterprise.

Video content is exploding. It is all about how to put video to work in the enterprise, and the possibilities are limitless; the creativity endless. From video recruiting to video tutorials, every avenue of the enterprise presents itself as an opportunity for video implementation.

Technology is changing like never before, and keeping up with the volatile changes and how they impact your firm can be daunting. We make it easy for you by highlighting exactly what you need to know in our three Technology Arcs: workplace, collaboration, and innovation and digital business.